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Customer Service Officer - Gungahlin

Apply now Job no: 496374
Work type: Part time ongoing

  • Empower people through employment 
  • Not for profit organisation
  • Salary packaging benefits

About MatchWorks

MatchWorks has a long and successful history as an employment services provider improving and enriching the lives of individuals through pathways to ongoing sustainable employment and effective recruitment solutions for employers. In this role you will be supporting the staff by acting as a first point of contact to clients and external stakeholders.  

About the Role

Based in Gungahlin, as a Customer Service Officer you will utilise your well-developed interpersonal skills to provide high quality customer service and provide administration support to the site.

  • Provide professional support and service to all customers of MatchWorks - including clients, employers, training organisations, support services and the general public
  • Provide information of servicing arrangement based on specific program of service  (DES or jobactive)
  • Promote Job Hub servicing and update daily the Job Vacancy board

About You

  • Demonstrated ability to work in high flow reception area directing traffic to appropriate services
  • Strong communication and negotiation skills with the ability to apply conflict resolution skills to diffuse situations
  • Demonstrated strong administrative skills including word processing, data entry and filing

About Our Benefits

  • Salary Packaging
  • Employee Assistance Program
  • Opportunity to purchase up to 4 weeks extra leave
  • Discounted private health insurance memberships

For further details please contact Aaron Fraser on 0437 139 152

Please view the PD below:

Download File MatchWorks Customer Service Officer - Part Time PD.pdf

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