AssistU Advisor

People Services Advisor  

Part time (4 days) Across Core Business Hours

Hybrid Working – Primary Location Hobart

Pay Range Starting $62,000 up to $70,000 TRP – Full time Equivalent

PLUS Non-profit salary packaging up to $15,900 per annum each FBT year, plus additional meals and entertainment benefits.

Are you passionate about supporting a values-driven workforce? genU is looking for an People Services Advisor to join our AssistU People & Culture team, providing crucial support and guidance to managers and employees across the organisation.

About the Role: You’ll play a vital role in responding to employee enquiries, offering guidance on policies, and supporting the employee lifecycle. Working closely with the AssistU Team and broader People & Culture division, you’ll contribute to a positive workplace experience for all.

Key Responsibilities:

• Respond promptly and accurately to enquiries, ensuring a professional and friendly handoff when needed.
• Maintain confidentiality and handle sensitive information with integrity.
• Monitor and analyse enquiry data to help improve response times and streamline processes.
• Assist with record-keeping, document management, and ad hoc HR admin tasks

What We’re Looking For:

• Strong work ethic, integrity , discretion, and ability to maintain confidentiality.
• Excellent time management skills with the ability to prioritise tasks effectively.
• Experience in payroll or general HR is beneficial.
• Proficiency in using HR systems (SAP preferred) and ticketing systems (Fresh service a plus).
• A detail-oriented approach and strong commitment to customer service.
• Ability to work across systems and manage inbound phone calls

genU staff enjoy a range of benefits, including:

• Employee Referral Program: Refer someone to genU and receive $650 before tax bonus after their 6-month qualifying period! New starter receives $250 before tax!!!
• Increased Take-Home Pay: Non-profit salary packaging up to $15,900 per annum each FBT year, plus additional meals and entertainment benefits.
• Employee Discount Program: Save with discounts at over 450 of Australia’s favorite retailers and service providers, including Coles, Woolworths, and JB HI-FI.
• Study Scholarship: Eligible for a 25% scholarship towards undergraduate and postgraduate courses at Torrens University.
• Commitment to Staff Health & Wellbeing: 24/7 access to an innovative, holistic employee assistance program supporting emotional, mental, financial, and physical health.

About You!

You will need the following for this role!

• NDIS Worker Screening Check or willingness to obtain;
• NDIS Worker Orientation Module Certificate (WOM) or willingness to obtain;
• Ability to obtain PRODA ID for system access

At genU, we are committed to supporting adjustments throughout the recruitment and selection process, as well as during employment.

We actively support and encourage people with disability to apply to genU (including alternate formats of application forms).

To discuss adjustment requirements, please contact Katie -  recruitment@genu.org.au 

Why Join genU?

Be part of a team that believes in empowering individuals and building a positive community impact.

For further details about this role please feel free to reach out to Tom at tom.divitcos@genu.org.au or  0411 785 453

If you’re ready to make a difference and grow with us, apply now!

We are reviewing applications and conducting screening as they come in, so don’t wait to apply!  We reserve the right to close this advertisement early if the position is filled.

Please note, we are not accepting agency assistance for this role – we’ve got it covered!