Access, Enquiry & Operations Support Officer

Location: Geelong & Colac

Salary: $68,330 - $74,554 + Superannuation + NFP salary packaging benefits

Employment status: Full Time Permanent (Geelong) + Part Time Permanent (3 days Colac)

Job Number: 3016

Hey You!

genU is looking for a professional and welcoming Access, Enquiry & Operations Support Officer to be the first point of contact for clients while providing person-centred enquiry management and essential administrative support across front-of-house operations.

We have two incredible opportunites available with our Access & Operations Support Team - we're looking for someone who is available full time in Geelong & part time (3 days) at our Colac site. Please indicate which location you're interested in on your cover letter.

What you’ll do

• Client Enquiries & Reception: Provide professional front-of-house support, respond to enquiries across multiple channels, guide clients to appropriate services, and maintain a welcoming environment.
• Administration, Finance & Operations: Deliver administrative support including data entry, mail, fleet coordination, invoice and purchase order processing, cash handling, reconciliations, and banking activities in line with procedures.
• Service Quality & Compliance: Ensure consistent service delivery aligned with organisational values, maintain accurate records, escalate issues as required, and contribute to continuous improvement.
• Teamwork, Safety & Culture: Collaborate positively across teams, uphold safety and wellbeing standards, participate in learning and development, and undertake other duties as required.

What you’ll bring

• Qualifications & Compliance: Certificate in Administration/Business (or relevant experience)
• Communication & Interpersonal Skills: Exceptional written and verbal communication skills with the ability to engage empathetically and professionally with diverse stakeholders.
• Administration & Technical Capability: Strong experience in account management, document control, compliance documentation, Microsoft Office Suite (including Teams), and managing multiple inboxes.
• Organisation & Customer Service: High attention to detail with excellent customer service, time management, responsiveness, and ability to manage competing priorities.

(You’ll also need an NDIS Worker Screening Check and Orientation Module Certificate – but don’t worry, we’ll help guide you through this.)

Bonus points for

• Experience working with and communication with diverse range of people and with people with disability. 
• CareLink or Lumary experience. 
• Understanding of the disability sector. 
• Experience using a CRM system

Why you’ll love working at genU 

At genU, we’re committed to creating a welcoming, safe, and respectful space where everyone is empowered to play their part in the important work that we do.

We welcome diversity in all its forms including disability, culture, gender, age, sexuality and religion and celebrate the unique perspectives and experience each of us brings.

You’ll also get 

Flexibility - full time, part time, or job share plus hybrid working
Salary packaging - up to $15,900 tax-free plus meal/entertainment benefits
Extra Leave - 13 days personal leave/10 days wellbeing leave plus your 20 days of annual leave.
Purchased leave options - the ability to buy additional annual leave to support work-life balance and flexibility.
Discounts - savings at 450+ retailers including Coles, Woolworths & JB Hi-Fi
Wellbeing support - 24/7 access to a holistic employee assistance program
Referral bonus - bring great people with you and be rewarded

Ready to make a difference? Click apply to complete your application.

Don’t wait to apply! We are reviewing applications as they come in.

You can view the full position description on the genU careers page HERE. 

We are committed to ensuring an accessible recruitment experience. If you need any adjustments or have specific accessibility requirements at any stage of the process, please contact Jessica Barsic at jessica.barsic@genu.org.au