Administration Officer

Location: Wathaurong Country – Ballarat VIC

Salary: 29.35 - 31.19 hourly + Superannuation + NFP salary packaging benefits

Employment status: Part Time Permanent – Hybrid (9 day fortnight, including 1 day WFH each week)

Job number: 2752 

Hey you! 

genU Training is on the hunt for a detail-loving, community-minded Administration Officer to join our friendly and supportive team in Ballarat. If you thrive in a busy environment, don’t mind some repetitive but meaningful work, and want to be part of helping people change their lives through education — this is your moment. 

At genU, we’re a profit-for-purpose organisation, reinvesting our success back into programs to create real social impact. From disability and aged care support to community-focused initiatives, we’re here to help people live their best lives. 

What you’ll do 

As an Administration Officer in our Qualification & Funded Programs team you’ll: 

• Enter and check student data – enter results from Canvas into VETtrak and prepare certificates. 
• Coordinate training – book trainers, rooms and equipment, and keep course info up to date. 
• Provide excellent customer service – answer enquiries, support students and stakeholders, and greet visitors. 
• Keep admin ticking – handle invoicing, credit notes, filing, mail outs, and resource orders. 
• Support the team – pitch in on projects, attend meetings, and help keep the team culture positive and fun. 

What you’ll bring 

• Experience in administration, customer service, or reception in a busy environment 
• Strong data entry skills and high attention to detail 
• Ability to manage workload and work at pace without dropping quality 
• Great communication, teamwork, and interpersonal skills 
• Strong Microsoft Office skills (Outlook, Word, Excel) 
• Reliability, flexibility, resilience, and a commitment to great customer service 
• A good sense of humour — we’re a fun, supportive team! 

(You’ll also need an NDIS Worker Screening Check and Orientation Module Certificate – but don’t worry, we’ll help guide you through this.) 

Bonus points for  

• Experience in a training/RTO environment 
• VETtrak experience and/or experience using Canvas for student data 

Why you’ll love working at genU 

At genU, our differences make us stronger. We celebrate all kinds of diversity and the unique perspectives each of us brings. 

We’re committed to creating a welcoming, safe, and respectful space where everyone feels valued and can thrive. 

You’ll also get 

• Flexibility - 9-day fortnight; take off any day that suits you, plus 1 day WFH each week! 
• Salary packaging - up to $15,900 tax-free plus meal/entertainment benefits 
• Purchased leave options - the ability to buy additional annual leave to support work-life balance and flexibility. 
• Discounts - savings at 450+ retailers including Coles, Woolworths & JB Hi-Fi 
• University Study Discount - Enjoy a 25% fee reduction for undergraduate and postgraduate courses at Torrens University. 
• Wellbeing support - 24/7 access to a holistic employee assistance program 
• Referral bonus - bring great people with you and be rewarded 
• CLC – 15 days personal leave – 5 days extra to National Employment Standards* 

Ready to make a difference? Click apply to complete your application. 

Don’t wait to apply! We are reviewing applications as they come in. 

You can view the full position description on the genU careers page HERE. 

We are committed to ensuring an accessible recruitment experience. If you need any adjustments or have specific accessibility requirements at any stage of the process, please contact our team at recruitment@genu.org.au or 03 5249 6119.