After Hours Administrator

Location: Wathaurong Country – Geelong     
Salary: $38.65 p/hr + penalties + super + salary packaging

Employment status: Casual
Job number: 3147

Hey you!

genU is looking for a passionate After-Hours Administrator to be the first point of contact for all rostering and enquiries from clients and Support Workers for the provision of individualised services with GenU.

At genU, we’re a profit-for-purpose organisation, reinvesting our success back into programs to create real social impact. From disability and aged care support to community-focused initiatives, we’re here to help people live their best lives.

What you’ll do

As an After-Hours Administrator in our Home Support Services team, you’ll:

• Provide effective and efficient after-hours rostering support to genU clients, families and carers, assisting people to maintain their independence, quality of life and reach their goals.
• Respond to incidents as they occur, providing the first level of support to staff and clients, escalating to Manager on Call, completing documentation and notifying ISS Operations Managers
• Provide effective and efficient day-to-day rostering of Support Workers and ensure compliance of safe working practices and manual handling procedures.
• Ensure the seamless delivery of services through timely transfer of information to appropriate information systems and staff.

What you’ll bring

• Experience working in rostering ideally within Disability or Aged Care.
• Strong attention to detail and ability to deal with confidential and sensitive information.
• Strong interpersonal and communication skills with the ability to deal with a wide range of people and situations.
• The ability to be flexible to the changing workload and demands, whilst showing resilience.
• Well-developed computer skills with an emphasis on Microsoft Office products; including Word and Excel, and Internet and email applications.

(You’ll also need an NDIS Worker Screening Check and Orientation Module Certificate – but don’t worry, we’ll help guide you through this.)

Bonus points for

• Experience working with people in the human services sector.

• Experience working within a similar role

Why you’ll love working at genU

At genU, we’re committed to creating a welcoming, safe, and respectful space where everyone is empowered to play their part in the important work that we do.

We welcome diversity in all its forms including disability, culture, gender, age, sexuality and religion and celebrate the unique perspectives and experience each of us brings.

You’ll also get

• Flexibility - full time, part time, or job share plus hybrid working
• Salary packaging - up to $15,900 tax-free plus meal/entertainment benefits
• Purchased leave options - the ability to buy additional annual leave to support work-life balance and flexibility.
• Discounts - savings at 450+ retailers including Coles, Woolworths & JB Hi-Fi
• University Study Discount - Enjoy a 25% fee reduction for undergraduate and postgraduate courses at Torrens University.
• Wellbeing support - 24/7 access to a holistic employee assistance program
• Referral bonus - bring great people with you and be rewarded

Ready to make a difference? Click apply to complete your application.

Don’t wait to apply! We are reviewing applications as they come in.

You can view the full position description on the genU careers page HERE. (Only from our careers page.)

We are committed to ensuring an accessible recruitment experience. If you need any adjustments or have specific accessibility requirements at any stage of the process, please contact our team at recruitment@genu.org.au or 03 5249 6119.