Claims Officer

Job Title: Claims Officer

Location:  Aus Wide, From a genU or Matchworks office

Employment Type:  1 x Permanent Full time and 1 x Perm Part time .7

Salary Packaging: Not-for-profit salary packaging up to $15,900 per annum, plus further benefits for meals and entertainment up to $2,649 annually.
 

As a division of not-for-profit organisation genU, MatchWorks has a long and successful history as an employment services provider where we have improved and enriched the lives of individuals through pathways to ongoing, sustainable employment whilst providing effective recruitment solutions for employers.  Our people work for us because they are rewarded, developed and take great pride in working for a not-for-profit that benefits so many. 

Our talent is diverse, with more than 1000 staff across 230 locations coming from over 150 countries and speaking more than 100 different languages. Working for MatchWorks is more than a job, it’s a career.

About the role: 

The Business Support Unit delivers support to MatchWorks with the aim of supporting operations to meet contractual obligations and achieve the best possible outcomes for clients. We’re looking for a Claims Officer to join our Business Support team within MatchWorks, helping us deliver outstanding outcomes across our employment services division. As a Claims Officer, you’ll play a key role in ensuring claims are managed with the highest level of accuracy, compliance, and efficiency.

Key Responsibilities will include but not be limited to: 

• Process and monitor claims to meet Department of Employment & Workplace Relations and Department of Social Services guidelines
• Provide expert guidance to staff and managers on claim requirements
• Support compliance activities to help sites achieve job seeker outcome and progress targets
• Identify and resolve claim discrepancies quickly and effectively
• Build strong relationships with both internal stakeholders and external partners

About you 

• Relevant qualifications or demonstrated experience in Administration
• Experience in providing quality customer service, ideally in a human services environment
• Strong organisational and time management skills
• Excellent communication skills, both written and verbal
• Experience in Workforce Australia or Disability Employment Services and knowledge of government contractual obligations.
• Proficiency in Microsoft Office (Word, Excel), databases, and online systems
• A current NDIS Worker Screening Check and Victorian Driver’s Licence

For you!

At genU & MatchWorks, Diversity Is Our Strength! We celebrate the differences in who we are, what we’ve experienced, and how we think. Our diverse team brings unique perspectives, enriching the work we do for our clients, students, and communities.

We are committed to providing a work environment which is inclusive to all, we encourage applicants from people of all ages, nationalities and abilities and cultures including Indigenous peoples, LGBTQIA+ community and people with a disability.

genU staff have access to a range of benefits, including but not limited to the following:

• Investment in You: in addition to a comprehensive induction program & ongoing professional development, genU is committed to providing opportunities for career progression. You will have access to a range of accredited training modules, staff mentoring programs and our internal jobs board. 
• Commitment to Staff Health & Wellbeing: 24/7 access to an innovative, holistic employee assistance program that supports your emotional, mental, financial, and physical health.
• Increase your Take Home Pay: Salary package up to $15,900 per annum each FBT year plus further meals and entertainment benefits.
• Employee Discount Program: Save money with employee discounts and savings at over 450 of Australia's most loved retailers and service providers including Coles, Woolworths & JB HI-FI.
• University Study Discount: all genU employees are eligible for a 25% scholarship towards undergraduate and postgraduate courses at Torrens University.
• Employee Referral Program: refer someone to work at genU and receive a generous cash bonus once that person completes their 6-month qualifying period.
• Additional Leave – 5 extra personal days above National Employment Standards

genU is committed to providing accessible, inclusive and equitable recruitment processes for all candidates. For further details about the role or if you would like to discuss workplace adjustments during the recruitment process please contact Sarah Court on 0427 641 068 or at sarah.court@matchworks.com.au

For a copy of the PD please email careers@matchworks.com.au