Client Funding Advisor

Location: Wathaurong Country – Geelong     
Employment status: Full Time Permanent – Hybrid

Job number: 3193

Hey you!

genU is looking for a customer-centric, detail orientated Client Funding Advisor to support the management of client funding, ensuring compliance with organisational policies and funding agency rules.

At genU, we’re a profit-for-purpose organisation, reinvesting our success back into programs to create real social impact. From disability and aged care support to community-focused initiatives, we’re here to help people live their best lives.

We're open to flexible hours arrangements – because great people thrive in different ways.

What you’ll do

As a Client Funding Advisor in our Client Funding team, you’ll:

• Develop a thorough understanding of the NDIS and other funding sources regulations to enable accurate quoting, contracting, delivery and claiming of support services for customers.
• Support operational teams to prepare accurate service quotes.
• Update Service Agreements and Schedules of Supports when needs or funding change.
• Maintain current agreements and accurate funding records in the CRM.
• Respond to funding queries from internal and external stakeholders.
• Lead daily check-ins with officers to collaborate on concerns, seek guidance, share knowledge, celebrate wins, identify process improvements, and maintain open communication.
• Support the on-boarding process for new officers joining the Claiming and Reporting team.
• Support the development of a collaborative and innovative culture for the Claiming & Reporting team

What you’ll bring

• Strong analytical skills, including the ability to think laterally
• Attention to detail and focus on accuracy
• Competence in the use of CRM’s and database systems (such as Carelink or Lumary)
• Ability to collaborate effectively across teams, fostering positive relationships to support organisational outcomes
• Communication skills and style which will positively engage across all stakeholders. (Including Internal and external)

(You’ll also need an NDIS Worker Screening Check and Orientation Module Certificate – but don’t worry, we’ll help guide you through this.)

Bonus points for 

• Demonstrated experience in disability and/ or aged care services and the administration of disability and/or aged care funding
• Demonstrated flexibility, curiosity and willingness to learn and share knowledge
• Appropriate tertiary qualifications are desirable in Community Services or Business

Why you’ll love working at genU

At genU, we’re committed to creating a welcoming, safe, and respectful space where everyone is empowered to play their part in the important work that we do. 

We welcome diversity in all its forms including disability, culture, gender, age, sexuality and religion and celebrate the unique perspectives and experience each of us brings.

You’ll also get

• Flexibility - full time, part time, or job share plus hybrid working
• Salary packaging - up to $15,900 tax-free plus meal/entertainment benefits
• Purchased leave options - the ability to buy additional annual leave to support work-life balance and flexibility.
• Discounts - savings at 450+ retailers including Coles, Woolworths & JB Hi-Fi
• University Study Discount - Enjoy a 25% fee reduction for undergraduate and postgraduate courses at Torrens University.
• Wellbeing support - 24/7 access to a holistic employee assistance program
• Referral bonus - bring great people with you and be rewarded

Ready to make a difference? Click apply to complete your application.

Don’t wait to apply! We are reviewing applications as they come in.

You can view the full position description on the genU careers page HERE. (Only from our careers page.)

We are committed to ensuring an accessible recruitment experience. If you need any adjustments or have specific accessibility requirements at any stage of the process, please contact our team at recruitment@genu.org.au or 03 5249 6119