Client Funding Officer

Location: WA or VIC

Salary: $38.65 per hour + Superannuation + NFP salary packaging benefits
Employment status: Full Time Permanent – Hybrid
Job number: 2803

Hey you!

genU is looking for a detail-oriented and resilient Customer Funding Officer – Client Funding to reconcile customer accounts, support smooth funding processes, and ensure a positive experience for our customers. Based at either our Wembley (WA) or Geelong (VIC) Support Hubs, you’ll use your analytical skills and collaborative approach to process and resolve complex account transactions, helping our teams maintain accurate, reliable customer data..

At genU, we’re a profit-for-purpose organisation, reinvesting our success back into programs to create real social impact. From disability and aged care support to community-focused initiatives, we’re here to help people live their best lives.

We're open to flexible hours, part-time, or job share arrangements – because great people thrive in different ways.

What you’ll do

As a Customer Funding Officer in our Client Funding team you’ll:

• Support operational teams to develop quotes, service agreements, and support schedules aligned with customer needs, funding requirements, and organisational policies.
• Manage the preparation, updates, and approval of customer service agreements and support schedules in response to changing needs, funding, or plans.
• Liaise with customers, representatives, and funding bodies to obtain approvals and maintain accurate, compliant funding records in the CRM system.
• Coordinate with operational teams to ensure supports are correctly rostered in Carelink to enable accurate and timely claims.
• Analyse and resolve funding and claims issues, addressing errors and escalating complex matters when required.

What you’ll bring

• Strong analytical skills, with the ability to interpret funding data and solve moderately complex problems.
• Exceptional attention to detail, ensuring accuracy in compliance and documentation.
• Advanced proficiency in CRM systems (e.g., Carelink, Lumary) and Microsoft applications (SharePoint, Teams, Word, Excel, PowerPoint, Outlook).
• Ability to collaborate effectively across teams, fostering positive relationships to support organisational outcomes
• Excellent interpersonal and communication skills, with the ability to explain technical funding concepts to diverse audiences.

(You’ll also need an NDIS Worker Screening Check and Orientation Module Certificate – but don’t worry, we’ll help guide you through this.)

Bonus points for (If required)

•    Experience in disability and/or aged care services

•    Knowledge of funding administration and compliance is highly regarded

Why you’ll love working at genU

At genU, we’re committed to creating a welcoming, safe, and respectful space where everyone is empowered to play their part in the important work that we do. 

We welcome diversity in all its forms including disability, culture, gender, age, sexuality and religion and celebrate the unique perspectives and experience each of us brings.

You’ll also get 

• Flexibility - full time, part time, or job share plus hybrid working
• Salary packaging - up to $15,900 tax-free plus meal/entertainment benefits
• Purchased leave options - the ability to buy additional annual leave to support work-life balance and flexibility.
• Discounts - savings at 450+ retailers including Coles, Woolworths & JB Hi-Fi
• University Study Discount - Enjoy a 25% fee reduction for undergraduate and postgraduate courses at Torrens University.
• Wellbeing support - 24/7 access to a holistic employee assistance program
• Referral bonus - bring great people with you and be rewarded

Ready to make a difference? Click apply to complete your application.

Don’t wait to apply! We are reviewing applications as they come in.

We are committed to ensuring an accessible recruitment experience. If you need any adjustments or have specific accessibility requirements at any stage of the process, please contact our team at activ.recruitment@genU.org.au or 08 9387 0435