Client Services Manager: Workforce Scheduling

Location: Wathaurong Country – Geelong
Salary: $123,442 - $138,140 + super + salary packaging
Employment status: Full Time Permanent – Hybrid
Job number: #3051

Hey you!

genU’s is looking for a Client Services Manager: Workforce Scheduling to lead and manage a nationally distributed team operating 24/7, responsible for critical workforce planning and scheduling, ensuring the safe, compliant and effective delivery of client care across genU’s Aged Care and Disability services.

At genU, we’re a profit-for-purpose organisation, reinvesting our success back into programs to create real social impact. From disability and aged care support to community-focused initiatives, we’re here to help people live their best lives.

We're open to flexible hours arrangements – because great people thrive in different ways.

What you’ll do

As a Client Services Manager in our Workforce Scheduling team you’ll:

• Manage the placement of Support Workers across our Disability and Aged Care programs, ensuring alignment with individual support plans and client needs
• Lead teams through the development and refinement of policies, procedures, and initiatives to strengthen scheduling processes in accordance with funding frameworks
• Enhance the client experience by delivering efficient, professional, and person-centered support across all genU programs
• Support workforce planning for disability and aged care teams to ensure staffing levels meet service demand across business areas

What you’ll bring

• Previous experience in leading a workforce scheduling or rostering team within human services, health care, disability, aged care, or employment sectors
• Strong leaderships skills with the ability to lead and inspire others
• Experience in the management of quality and compliance systems
• Dynamic and forward thinking with the ability to work with initiative

(You’ll also need an NDIS Worker Screening Check and Orientation Module Certificate – but don’t worry, we’ll help guide you through this.)

Bonus points for

• Post Graduate leadership or management qualification
• Experience using Carelink 

Why you’ll love working at genU

At genU, we’re committed to creating a welcoming, safe, and respectful space where everyone is empowered to play their part in the important work that we do.

We welcome diversity in all its forms including disability, culture, gender, age, sexuality and religion and celebrate the unique perspectives and experience each of us brings.

You’ll also get Flexibility - full time, part time, or job share plus hybrid working

• Salary packaging - up to $15,900 tax-free plus meal/entertainment benefits
• Purchased leave options - the ability to buy additional annual leave to support work-life balance and flexibility
• Discounts - savings at 450+ retailers including Coles, Woolworths & JB Hi-Fi
• University Study Discount - Enjoy a 25% fee reduction for undergraduate and postgraduate courses at Torrens University
• Wellbeing support - 24/7 access to a holistic employee assistance program
• Referral bonus - bring great people with you and be rewarded

Ready to make a difference? Click apply to complete your application.

Don’t wait to apply! We are reviewing applications as they come in.

You can view the full position description on the genU careers page HERE. (Only from our careers page.)

We are committed to ensuring an accessible recruitment experience. If you need any adjustments or have specific accessibility requirements at any stage of the process, please contact our team at recruitment@genu.org.au or 03 5249 6119