Complex Servicing Lead

Location: Remote 
Salary: $99,304 - $116,145 Total Remuneration Package + NFP Salary Sacrifice
Employment status: Full Time Permanent 
Job number: 2695 
 

Hey you! 

genU is on the lookout for a compassionate and adaptable Complex Servicing Lead to remotely support participants with diverse and complex needs, using flexible, person-centred approaches to progress health and employment goals and create sustainable open employment opportunities.

We're open to flexible hours, part-time, or job share arrangements – because great people thrive in different ways. 

What you’ll do 

As a Complex Servicing Lead you’ll: 

• Participant-Centred Employment Support: Engage remotely with participants to assess skills, abilities, risks and barriers, co-design tailored employment, work preparation and job-seeking strategies, and support their chosen pathway to sustainable employment.
• Risk, Safety and Complex Case Management: Apply strong conflict management and risk identification skills, respond to escalations, and liaise with sites, WHS, legal, and Health & Wellbeing teams to ensure participant safety and effective management of challenging behaviours.
• Employment Pathways and Ongoing Support: Determine appropriate pre-employment assistance, training and interventions, provide post-placement and ongoing support through job coaching, and link participants with relevant internal and external supports to maintain employment outcomes.
• Compliance, Quality and Continuous Improvement: Maintain contractual and compliance requirements, uphold Inclusive Employment Australia guidelines and legislative standards, conduct file audits, support continuous improvement initiatives, and advocate for workforce diversity and inclusive employment outcomes.

What you’ll bring 

• Resilient leadership with strong conflict resolution and risk management capability in complex service environments.
• Proven expertise supporting individuals with diverse, complex and compounding barriers to employment.
• Highly effective communicator and collaborator with strong administrative skills and digital capability.
• Strong commitment to confidentiality, compliance, and required regulatory checks.

(You’ll also need an NDIS Worker Screening Check and Orientation Module Certificate – but don’t worry, we’ll help guide you through this.) 

Bonus points for:

Certificate or higher qualification in Leadership, Management, Employment Services or equivalent relevant experience. 
 

Why you’ll love working at genU 

At genU, our differences make us stronger. We celebrate all kinds of diversity and the unique perspectives each of us brings. 

We’re committed to creating a welcoming, safe, and respectful space where everyone feels valued and can thrive. 

You’ll also get

• Flexibility - Remote/Hybrid working arrangements
• Salary packaging - up to $15,900 tax-free plus meal/entertainment benefits 
• Purchased leave options - the ability to buy additional annual leave to support work-life balance and flexibility. 
• Discounts - savings at 450+ retailers including Coles, Woolworths & JB Hi-Fi 
• Wellbeing support - 24/7 access to a holistic employee assistance program 
• Referral bonus - bring great people with you and be rewarded 
• 15 days personal leave – 5 days extra to National Employment Standards* 

Ready to make a difference? Click apply to complete your application. 

Don’t wait to apply! We are reviewing applications as they come in. 

Just a heads up: our Talent Acquisition team will be running on skeleton staff between 24 December and 5 January. We’ll start reviewing applications when we’re back in the new year.

You can view the full position description on the genU careers page HERE. 

We are committed to ensuring an accessible recruitment experience. If you need any adjustments or have specific accessibility requirements at any stage of the process, please contact our team at recruitment@genu.org.au