Customer Acquisition and Solutions Officer
Location: Geelong, Flemington, VIC or Bentley, WA
Salary: $34.43 + super + salary packaging
Employment status: Full Time Permanent | Hybrid: 3 days office / 2 days WFH (9am-5pm)
Job number: 2882
Hey you!
genU Training is looking for a motivated Customer Acquisition & Solutions Officer to join our national team. In this fast-paced, results-focused role, you’ll be the first point of contact for prospective learners, helping them explore the right courses and career pathways. You’ll actively identify and nurture leads, guide decision-making, and manage your sales pipeline to boost applications and enrolments. This role plays a key part in driving national growth while delivering a positive, personalised experience for every learner.
genU Training is a leading Registered Training Organisation delivering job-ready, nationally recognised qualifications and short courses. We focus on real outcomes for learners, helping them gain skills, confidence, and a pathway into work or further study.
What you’ll do
- Be the first point of contact for prospective learners, guiding them to the right course and influencing their enrolment decisions
- Proactively identify, qualify, and nurture leads through the recruitment pipeline to drive applications
- Manage your sales pipeline across inbound and outbound channels, meeting individual and team conversion targets
- Take ownership of KPIs, SLAs, and performance metrics, balancing learner experience with measurable outcomes
- Maintain accurate CRM and student records, while resolving or escalating learner enquiries as needed
What you’ll bring
- Sales or customer engagement experience with a proven ability to convert leads and achieve targets
- Warm, confident, and persuasive communication skills that build trust and guide decisions
- Strong organisational and time management skills to thrive in a fast-paced, results-driven environment
- Proactive, solutions-focused mindset with attention to detail and ability to overcome barriers to enrolment
- Positive, coachable attitude, open to feedback, and committed to achieving outcomes for learners and the team
(You’ll also need an NDIS Worker Screening Check and Orientation Module Certificate – but don’t worry, we’ll help guide you through this.)
Bonus points for
- Experience in education, training, or funded programs
- Salesforce or CRM experience
- Track record of meeting or exceeding conversion or sales targets
Why you’ll love working at genU
At genU, our differences make us stronger. We celebrate all kinds of diversity and the unique perspectives each of us brings.
We’re committed to creating a welcoming, safe, and respectful space where everyone feels valued and can thrive.
You’ll also get
- Hybrid flexibility – 3 days office, 2 days WFH
- Salary packaging - up to $15,900 tax-free plus meal/entertainment benefits
- Purchased leave options - the ability to buy additional annual leave to support work-life balance and flexibility.
- Discounts - savings at 450+ retailers including Coles, Woolworths & JB Hi-Fi
- University Study Discount - Enjoy a 25% fee reduction for undergraduate and postgraduate courses at Torrens University.
- Wellbeing support - 24/7 access to a holistic employee assistance program
- 15 days personal leave – 5 extra days to National Employment Standards*
Ready to make a difference? Click apply to complete your application.
Don’t wait to apply! We are reviewing applications as they come in.
You can view the full position description on the genU careers page HERE.
We are committed to ensuring an accessible recruitment experience. If you need any adjustments or have specific accessibility requirements at any stage of the process, please contact our team at recruitment@genu.org.au