Customer Funding Officer

Location: Wembley Perth – Commencing 5 days office – transition into Hyrbid  
Salary: Competitive rate ph+ Superannuation + NFP salary packaging benefits 
Employment status: Full Time, Ongoing Role 
Job number: 2361

Hey you!

genU is looking for a detail-oriented and resilient Customer Funding Officer – Client Funding to reconcile customer accounts, support smooth funding processes, and ensure a positive experience for our customers. Based at either our Wembley (WA) or Geelong (VIC) Support Hubs, you’ll use your analytical skills and collaborative approach to process and resolve complex account transactions, helping our teams maintain accurate, reliable customer data..

At genU, we’re a profit-for-purpose organisation, reinvesting our success back into programs to create real social impact. From disability and aged care support to community-focused initiatives, we’re here to help people live their best lives.

What you’ll do
As a Customer Funding Officer in our Client Funding team you’ll:
• Work with large data-sets in Excel to maintain accurate and up-to-date customer records
• Assist customers and internal teams by providing clear guidance on account and funding information
• Support internal and external stakeholders with funding and compliance-related enquiries
• Review customer transactions and system data to ensure timely and accurate billing
• Identify opportunities to streamline processes and enhance data monitoring and reporting

What you’ll bring
• Substantial experience with large Client Information Management Systems and a passion for working with data in Excel
• Strong analytical skills with the ability to interpret information and support decision-making
• Customer-focused approach, ensuring a positive experience in a high-volume environment
• Proficiency in CRM systems such as Lumary, Health, or Community Services Master Data (desirable)
• Excellent communication and interpersonal skills, with the ability to work collaboratively across teams
(You’ll also need an NDIS Worker Screening Check and Orientation Module Certificate – but don’t worry, we’ll help guide you through this.)

Bonus points for
•    Experience in disability and/or aged care services
•    Knowledge of funding administration and compliance is highly regarded

Why you’ll love working at genU 
At genU, our differences make us stronger. We celebrate all kinds of diversity and the unique perspectives each of us brings. 
 

We’re committed to creating a welcoming, safe, and respectful space where everyone feels valued and can thrive. 

•    Salary packaging – up to $15,900 tax-free plus meal/entertainment benefits 
•    Free Onsite Parking – private and secure carpark 
•    Purchased leave options – the ability to buy additional annual leave to support work-life balance and flexibility

•    Discounts – savings at 450+ retailers including Coles, Woolworths & JB Hi-Fi 
•    University Study Discount - Enjoy a 25% fee reduction for undergraduate and postgraduate courses at Torrens University
•    Wellbeing support – 24/7 access to a holistic employee assistance program 
•    Referral bonus – bring great people with you and be rewarded 

Ready to make a difference? Click apply to complete your application. 
Don’t wait to apply! We are reviewing applications as they come in. 

We are committed to ensuring an accessible recruitment experience. If you need any adjustments or have specific accessibility requirements at any stage of the process, please contact our team recruitment@genu.org.au