Customer Service Officer

Location: Bendigo - Dja Dja Wurrung and Taungurung Country
Salary: $55,714 - $62,021 + Superannuation + NFP salary packaging benefits
Employment status: Full Time Permanent – Hybrid/ Part time/Job Share available

Hey you!

We are looking for supportive and outgoing Customer Service Officer to be the friendly face and first point of contact for MatchWorks, supporting participants and keeping things running smoothly behind the scenes.

At Matchworks, we support you for all of your employment and recruitment needs as a leading provider of job seeker and disability employment services.

We're open to flexible hours, part-time, or job share arrangements – because great people thrive in different ways.

What you’ll do

As an Customer Service Officer in our team you’ll:

• Support participants with information, appointments, and access to tools to help them job search.
• Create a friendly, welcoming and warm experience for participants and visitors.
• Handle admin essentials – data entry, filing, scheduling, and keeping systems up to date.
• Work closely with your team to share ideas, improve processes, and celebrate wins together.

What you’ll bring

• Strong people skills – you’re approachable, positive, and calm even on busy days.
• Great multitasking skills and an ability to juggle admin, calls, and face-to-face support with ease.
• A team player attitude as someone who genuinely enjoys supporting colleagues and participants.

(You’ll also need an NDIS Worker Screening Check and Orientation Module Certificate – but don’t worry, we’ll help guide you through this.)

Why you’ll love working with Matchworks at genU

At genU, our differences make us stronger. We celebrate all kinds of diversity and the unique perspectives each of us brings. We’re committed to creating a welcoming, safe, and respectful space where everyone feels valued and can thrive.

You’ll also get

• University Study Discount - Enjoy a 25% fee reduction for undergraduate and postgraduate courses at Torrens University.
• Salary packaging - up to $15,900 tax-free plus meal/entertainment benefits
• Purchased leave options - the ability to buy additional annual leave to support work-life balance and flexibility.
• Extra leave – 13 days of personal leave and 10 wellbeing days per year.
• Flexibility - full time, part time, or job share plus hybrid working
• Discounts - savings at 450+ retailers including Coles, Woolworths & JB Hi-Fi
• Wellbeing support - 24/7 access to a holistic employee assistance program
• Referral bonus - bring great people with you and be rewarded

Ready to make a difference? Click apply to complete your application.

Don’t wait to apply! We are reviewing applications as they come in.

You can view the full position description on the genU careers page HERE. (Only from our careers page.)

We are committed to ensuring an accessible recruitment experience. If you need any adjustments or have specific accessibility requirements at any stage of the process, please contact chris.dearsley@matchworks.com.au or 03 9432 2999