Customer Service and Claims Advisors

Client Support Advisor

JobAccess is the national hub for workplace and employment information for people with disability, employers and service providers.

Created by the Australian Government, it brings together the information and resources that can ‘drive disability employment’.

The program consists of three key areas; the advisory service which assists people on everything disability employment in Australia. The Employment Assistance Fund (EAF), which The Australian Government provides funding to cover the costs of making workplace adjustments. This can include buying equipment, modifications or accessing services for people with disability. We also manage the National Disability Recruitment Coordinator which is the Federal Government’s employer engagement service to help larger employers access the skills and talents of people with disability. 

genU manages the program on behalf of the Federal Government.

Here at genU we're a group of passionate, driven people who want everyone's lives to be happier and healthier, especially people with disabilities, the ageing and those experiencing disadvantage. We operate solely for community benefit and invest back into the same communities in which our services are delivered.

genU welcomes diversity, including diversity of race, culture, spirituality, gender, age, identity, ability, and sexuality. We are committed to providing a welcoming, innovative, safe, empowering and respectful environment for all and living these values each and every day.

About the role

The JobAccess Client Support Advisor's responsibilities will include but not be limited to;

• Providing advice and support via phone and email to support people with disabilities, employers and service providers related to disability employment and the JobAccess program.

• Assistance with the administrative components of EAF including reimbursements for funding.

• Maintain a client centred approach at all times and a commitment to deliver service excellence
• Undertake quality assurance activities including maintaining accurate records for reporting requirements.

About You

The successful candidate will have proven experience within the employment, disability and customer service sectors.

Preferred candidate will also have;

• High level of verbal, written and listening communication skills
• Understanding the needs and challenges of people with disabilities in the workplace.
• Proven ability to build rapport and maintain effective relationships with clients, peers, and relevant stakeholders

• Proven ability to manage time and workloads effectively in a challenging environment.
• Sound computer literacy and data management skills.

Why us?

There are so many benefits available when you work with genU, some of which include

• Employee Referral Program*: Refer someone to genU and receive a generous bonus after their 6-month qualifying period! New starter receives a referral bonus too
• Increased Take-Home Pay: Non-profit salary packaging up to $15,900 per annum each FBT year, plus additional meals and entertainment benefits.
• Employee Discount Program: Save with discounts at over 450 of Australia's favorite retailers and service providers, including Coles, Woolworths, and JB HI-FI.
• Study Scholarship: Eligible for a 25% scholarship towards undergraduate and postgraduate courses at Torrens University.
• Commitment to Staff Health & Wellbeing: 24/7 access to an innovative, holistic employee assistance program supporting emotional, mental, financial, and physical health.

genU welcomes diversity, including disability, diversity of race, culture, spirituality, gender, age, identity, ability, and sexuality. We are committed to providing a safe and inclusive environment for all and living the values of genU each and every day.

For further details about this role please contact Georgia Miller at georgia.miller@genu.org.au

At genU, we are committed to supporting adjustments throughout the recruitment and selection process, as well as during employment, to discuss adjustment requirements or obtain a copy of the PD, please contact Duncan at careers@matchworks.com

We are reviewing applications and conducting screening as they come in, so don't wait to apply!