Customer Support Team Leader

Location: Djilang/North Geelong VIC or Boorloo/Perth 

Salary: $87,000 - $100,000 + Superannuation + salary packaging benefits - Leave benefits include 20 days Annual Leave, 15 days Personal Leave

Employment status: Full time, ongoing (Monday to Friday)

Job number: 3066

Hey you!

We’re seeking a motivated and capable Customer Support Team Leader to lead a team of Customer Support Coordinators delivering high-quality administrative, systems support and operational coordination across our Social Enterprises.

In this hands-on leadership role, you’ll support site teams and customers by ensuring enquiries and operational needs are managed efficiently and services run smoothly. You’ll guide your team to deliver strong operational outcomes while contributing to supported employment and the broader genU network.

This role suits someone who is organised, approachable and service-oriented, with strong leadership skills and a practical mindset, and who takes pride in building team capability and delivering excellent support.

Reporting to the relevant leader, you’ll play an important role in coordinating day-to-day operations, strengthening commercial outcomes and ensuring team performance aligns with genU’s values and strategic goals.

At genU, we’re a profit-for-purpose organisation, reinvesting our success back into programs to create real social impact. From disability and aged care support to community-focused initiatives, we’re here to help people live their best lives.

What you’ll do

 
As a Customer Support Team Leader, you'll:

• Lead and develop a national team of Customer Support Coordinators to deliver high-quality administrative and operational support.
• Provide excellent customer service, managing enquiries, invoicing, registrations and accounts payable/receivable.
• Act as a key contact point for internal and external stakeholders across Social Enterprise sites.
• Drive effective use of internal systems and tools to improve efficiency and consistency across the division.
• Oversee day-to-day administration, including phone and email management, reporting, data entry and record keeping.
• Support financial and operational processes, including invoicing, purchase orders, petty cash, inventory and procurement.
• Maintain professional standards and team capability, including document management, reception presentation, staff supervision and contributing to divisional projects.

What you’ll bring

• Previous experience in administration, customer service or office support (this could be from a corporate, retail, community or operational environment).
• A genuine customer-first mindset and confidence communicating with people from all walks of life.
• Solid organisational skills and the ability to juggle tasks while staying calm and professional.
• Comfortable using systems and technology, with accurate data entry skills (experience with SAP is a bonus, not a must).
• A positive, team-oriented attitude and willingness to learn and grow.
   

Bonus points if you have:

• Significant experience working within complex, multi-site operational organisations
• Proven experience leading and managing administration or customer support teams
• Relevant qualification in Business Administration or a related field (or equivalent experience)
   

(You’ll also need an NDIS Worker Screening Check and Orientation Module Certificate – but don’t worry, we’ll help guide you through this.)

Why you’ll love working at genU

At genU, our differences make us stronger. We celebrate all kinds of diversity and the unique perspectives each of us brings. We’re committed to creating a welcoming, safe, and respectful space where everyone feels valued and can thrive.
 

You’ll also get

Salary packaging - up to $15,900 tax-free plus meal/entertainment benefits
Discounts - savings at 450+ retailers including Coles, Woolworths & JB Hi-Fi
University Study Discount - Enjoy a 25% fee reduction for undergraduate and postgraduate courses at Torrens University.
Wellbeing support - 24/7 access to a holistic employee assistance program
Referral bonus - bring great people with you and be rewarded
15 days personal leave – 5 days extra to National Employment Standards* 
 

Ready to make a difference? Click apply to complete your application.

Don’t wait to apply! We are reviewing applications as they come in.

You can view the full position description on the genU careers page HERE (only available from our careers page).

We are committed to ensuring an accessible recruitment experience. If you need any adjustments or have specific accessibility requirements at any stage of the process, please contact our team at recruitment@genu.org.au