Digital Mentor

About MatchWorks 

As a division of not-for-profit organisation genU, MatchWorks, we believe everyone deserves the opportunity to work. That is why, every year, we help thousands of people from all backgrounds, ages, and abilities to find sustainable employment. We know what participants need to take the next step and we are across the kinds of things employers want in their people. Most importantly, we bring the two together in a professional and positive way.

Our talent is diverse, with more than 1000 staff across 230 locations coming from over 150 countries and speaking more than 100 different languages. Working for MatchWorks is more than a job, it’s a career. 

About the role

At genU, we believe everyone—regardless of age or ability—deserves the opportunity to thrive in today’s digital world. We’re looking for passionate individuals to join us as Digital Mentors, supporting people to develop essential digital literacy skills and improve their online confidence and independence.

As a Digital Mentor, you will:

• Provide one-on-one and group mentoring to build participants’ digital literacy
• Support clients to navigate online services including myGov, email, and job search platforms
• Foster inclusive, welcoming environments—both face-to-face and virtual
• Tailor learning approaches to suit diverse participant needs
• Maintain clear records of sessions and progress
• Collaborate with internal teams and external stakeholders to ensure client needs are met
• Stay current with evolving digital tools, risks, and resources

About You

• Demonstrated skills using digital device and Microsoft apps
• Knowledge of cyber safety, privacy, and online accessibility
• Experience or ability to mentor and build skills in people from diverse backgrounds
• Professionalism, integrity, and the ability to represent genU positively
• Strong interpersonal and communication skills to build rapport and deliver support empathetically
• Ability to work independently, manage time effectively, and juggle multiple priorities
• Familiarity with platforms such as myGov or online job boards
• Lived experience overcoming digital or employment barriers

This is a Part Time .4 FTE Ongoing role based in Werribee

Why us?

 Join a forward-thinking organisation that values innovation, professional growth, and creating positive outcomes for students. Make a meaningful impact in vocational training by driving excellence in learning design and development.
 

 There are so many benefits available when you work with MatchWorks, some of which include

• Employee Referral Program*: Refer someone to genU and receive a generous bonus after their 6-month qualifying period! New starter receives a referral bonus too
• Increased Take-Home Pay: Non-profit salary packaging up to $15,900 per annum each FBT year, plus additional meals and entertainment benefits.
• Employee Discount Program: Save with discounts at over 450 of Australia’s favourite retailers and service providers, including Coles, Woolworths, and JB HI-FI.
• Study Scholarship: Eligible for a 25% scholarship towards undergraduate and postgraduate courses at Torrens University.
• Commitment to Staff Health & Wellbeing: 24/7 access to an innovative, holistic employee assistance program supporting emotional, mental, financial, and physical health.

 genU welcomes diversity, including diversity of race, culture, spirituality, gender, age, identity, ability, and sexuality. We are committed to providing a safe and inclusive environment for all and living the values of genU each and every day.

For further details about this role please contact Blessa Richards at blessa.richards@matchworks.com.au

At genU, we are committed to supporting adjustments throughout the recruitment and selection process, as well as during employment, to discuss adjustment requirements or obtain a copy of the PD, please contact Duncan at recruitment@genu.org.au
 
We are reviewing applications and conducting screening as they come in, so don’t wait to