Disability & Ageing Business Improvement Analyst

Location: From any genU office in VIC, W.A or TAS, Australia
Salary: From $ 86,000 + Superannuation per annum + NFP salary packaging benefits
Employment status: Full time, ongoing
Job number: 2556

Hey you!

You will help shape smarter, more sustainable services for people with disability and ageing needs. You will identify and implement improvements based on data, to shape practical solutions through analysis and design, and support the rollout of efficiencies and sustainable practices, all of which will enhance client and business outcomes.

You will work closely with service teams, managers, and support functions to uncover inefficiencies, design better processes, and implement data-driven changes that improve client outcomes and business performance. You’ll develop strong and positive relationships, lead workshops, facilitate stakeholder discussions, and translate insights into practical solutions that stick.

At genU, we’re a profit-for-purpose organisation, reinvesting our success back into programs to create real social impact. From disability and aged care support to community-focused initiatives, we’re here to help people live their best lives.
We're open to flexible hours, arrangements – because great people thrive in different ways.

What you’ll do

As a Business Improvement Analyst in our Disability and Ageing services team you’ll:

•    Lead the analysis of operational, financial and workforce data; deliver clear insights and recommendations aligned with strategic goals; support the tracking of performance improvements and collaborate with enabling teams to optimise product mix, pricing and funding utilisation.
•    Map, assess and document business processes across the Disability & Ageing division; identify inefficiencies via data driven analysis and support the design, rollout and adoption of streamlined, scalable workflows and user journeys to improve service delivery and operational efficiency.
•    Embed continuous improvement methodologies (e.g. Lean, Six Sigma) into daily operations; monitor the impact of implemented changes and develop tools, templates and resources to support consistent improved practice across the business.
•    Assess service/program sustainability through data, effort analysis and process mapping; refine services to improve utilisation, reduce costs and enhance performance while ensuring compliance with labour laws, funding requirements and organisational policies.
•    Lead and coordinate business improvement projects from planning through to implementation; manage timelines, milestones, risks and stakeholder engagement; integrate change management activities (communication, training, readiness) and empower teams to adopt new systems, technologies and ways of working.
•    Develop and implement standardised tools, templates and methodologies for process improvement; ensure all changes comply with relevant legislation, standards and funding guidelines; proactively identify and escalate risks relating to inefficiencies or non compliance.

What you’ll bring

•    Tertiary education/degree in Business Analytics/Data or similar
•    Experience working within Aged Care and NDIS is highly desirable
•    Project management experience or similar 
•    Demonstrated ability to assess organisational readiness for change across diverse teams
•    Experience with continuous improvement methodologies such as Lean and Six Sigma
(You’ll also need an NDIS Worker Screening Check and Orientation Module Certificate – but don’t worry, we’ll help guide you through this.)

Why you’ll love working at genU

At genU, our differences make us stronger. We celebrate all kinds of diversity and the unique perspectives each of us brings.
We’re committed to creating a welcoming, safe, and respectful space where everyone feels valued and can thrive.

You’ll also get 

•    Flexibility - flexible working hours and working from home arrangements
•    Salary packaging - up to $15,900 tax-free plus meal/entertainment benefits
•    Purchased leave options - the ability to buy additional annual leave to support work-life balance and flexibility.
•    Discounts - savings at 450+ retailers including Coles, Woolworths & JB Hi-Fi
•    University Study Discount - Enjoy a 25% fee reduction for undergraduate and postgraduate courses at Torrens University.
•    Wellbeing support - 24/7 access to a holistic employee assistance program
•    Referral bonus - bring great people with you and be rewarded
•    Extra Leave days - 15 days personal leave – 5 days extra to National Employment Standards*

Ready to make a difference? Click apply to complete your application.

Don’t wait to apply! We are reviewing applications as they come in.

You can view the full position description on the genU careers page HERE. (Only from our careers page.)

We are committed to ensuring an accessible recruitment experience. If you need any adjustments or have specific accessibility requirements at any stage of the process, please contact our team at
recruitment@genu.org.au or Laura Nichols at laura.nichols@genu.org.au