ICT System Engineer

Location: Boorloo/Perth 

Salary: $99,000 - $116,000 Total Remuneration Package + NFP salary packaging benefits

Employment status: Full-time, ongoing with rostered after-hours on-call

Job number: 3138

Hey you!

 
We’re looking for a highly skilled and solutions-focused ICT System Engineer to support the design, delivery, and ongoing performance of ICT services across genU. This role plays a key part in ensuring a reliable, secure, and high-performing ICT environment that supports staff and organisational operations.

As a senior technical resource within the genU ICT team, the ICT System Engineer is responsible for designing, planning, implementing, and maintaining the ICT operating environment. A core focus of the role is ensuring system uptime and overall system health, with accountability for creating automated alerting and response processes that enable staff to effectively deliver services and support business outcomes.

With a proactive and technically driven approach, you will work closely with internal business stakeholders and external partners to deliver robust and scalable solutions. You’ll also take ownership of complex technical issues, providing level 3 support and collaborating with the broader ICT team and vendors to resolve incidents and implement improvements across the organisation.

This position suits someone with strong technical expertise, advanced problem-solving ability, and a proactive mindset. You’ll contribute to maintaining a stable and efficient ICT environment while ensuring systems are optimised to support service delivery and organisational growth.

Reporting to the relevant leader, the ICT System Engineer is an important member of the team, helping ensure ICT services are delivered effectively, securely, and in line with genU’s values.

At genU, we’re a profit-for-purpose organisation, reinvesting our success back into programs to create real social impact. From disability and aged care support to community-focused initiatives, we’re here to help people live their best lives.

What you’ll do

 
As an ICT System Engineer, you'll:

• Consult with business stakeholders to design and implement ICT solutions that improve organisational performance and support business outcomes.
• Design, implement, and maintain infrastructure across cloud, network, connectivity, and telephony environments, ensuring reliability and scalability.
• Manage system performance, availability, and lifecycle, including patching, upgrades, monitoring, and optimisation.
• Lead identity and access management, security design, audits, and remediation to ensure compliance with data governance and cybersecurity standards.
• Provide level 3 technical support, lead incident resolution and post-incident reviews, and troubleshoot complex system and network issues.
• Develop and manage backup, disaster recovery, and business continuity solutions, ensuring systems are resilient and aligned to operational requirements.
• Drive continuous improvement through automation, documentation, cost optimisation, vendor engagement, mentoring staff, and supporting rostered after-hours operations.

What you’ll bring

• Tertiary qualifications and/or extensive experience in a relevant field.
• Strong knowledge of operating systems, particularly Windows and Linux, along with server hardware and virtualisation platforms.
• Experience with networking protocols and technologies, including TCP/IP, DNS, and DHCP.
• Demonstrated experience with cloud services and modern ICT environments.
• Strong troubleshooting and problem-solving skills, with an understanding of security best practices and tools.
• Experience with backup, disaster recovery, and data management, including data retention principles.
• Well-developed communication, time management, and organisational skills, with the ability to document processes and explain technical concepts to non-technical users.
• Experience with scripting and automation tools, with relevant certifications (or willingness to obtain), including ITIL and Microsoft Azure Fundamentals.

(You’ll also need an NDIS Worker Screening Check and Orientation Module Certificate – but don’t worry, we’ll help guide you through this.)

Bonus Points for:

• Experience working within ISO 27001 standards and information security frameworks.
• Proven ability to configure, manage, and troubleshoot a range of devices and systems.
• Experience with digital voice communications and telephony systems.
• Familiarity with enterprise platforms such as SAP.
• Strong scripting capability (e.g. PowerShell) and experience with automation tools such as Azure Functions and Logic Apps.
• Experience working with APIs and system integrations.
• Demonstrated passion for continuous improvement, system innovation, and tackling complex technical challenges.

Why you’ll love working at genU

At genU, our differences make us stronger. We celebrate all kinds of diversity and the unique perspectives each of us brings. We’re committed to creating a welcoming, safe, and respectful space where everyone feels valued and can thrive.

You’ll also get

• Salary packaging - up to $15,900 tax-free plus meal/entertainment benefits
• Discounts - savings at 450+ retailers including Coles, Woolworths & JB Hi-Fi
• University Study Discount - Enjoy a 25% fee reduction for undergraduate and postgraduate courses at Torrens University.
• Wellbeing support - 24/7 access to a holistic employee assistance program
• Referral bonus - bring great people with you and be rewarded
• 15 days personal leave – 5 days extra to National Employment Standards* 

Ready to make a difference? Click apply to complete your application.

Don’t wait to apply! We are reviewing applications as they come in.

You can view the full position description on the genU careers page HERE (only available from our careers page).

We are committed to ensuring an accessible recruitment experience. If you need any adjustments or have specific accessibility requirements at any stage of the process, please contact our team at recruitment@genu.org.au