In Work Mentor

Location: Mooro country - Joondalup, Western Australia 

Salary: $65,957 - $71,799 (Full-time) + Superannuation  + NFP salary packaging

Leave benefits include: 20 days Annual Leave, 13 days Personal Leave, plus an additional 10 paid Wellbeing Days each year (Pro rata for this part time role) 

Employment status: Permanent Part-time (3 days per week)
Job Number: 3040

Hey you!

Join MatchWorks as an In Work Mentor and make a lasting impact where it matters most — in the workplace. In this dynamic, people-focused role, you’ll partner closely with participants, employers, Employment Coaches and key stakeholders to proactively remove barriers to long-term success. Using a person-centred approach, you’ll empower individuals to design their own personalised retention plans, implement targeted supports and interventions, and build clear pathways toward sustainable, meaningful careers.

At Matchworks, we support you for all of your employment and recruitment needs as a leading provider of job seeker and disability employment services.
 
What you’ll do

As an In Work Mentor in our team you’ll:

• Deliver practical, on-the-job coaching to build confidence and capability – Provide onsite support during the critical early weeks, guide participants through workplace expectations and communication styles, rehearse challenging conversations, and proactively step in when confidence or performance concerns emerge.
• Act early to prevent job loss and strengthen workplace stability – Monitor attendance and performance patterns, address conflict quickly, support employees through anxiety or adjustment challenges, and liaise with employers to ensure expectations are clear and achievable.
• Foster proactive, collaborative employer partnerships – Maintain regular supervisor check-ins, coach managers in inclusive leadership practices, negotiate reasonable adjustments, and implement strengths-based performance improvement strategies.
• Implement structured retention planning for long-term success – Develop tailored 4, 12, and 26-week support plans, track sustainability milestones, identify training and upskilling pathways, and ensure documentation meets funding and compliance standards.

What you’ll bring

• A knack for building rapport with a variety of people, with a considered and friendly  communication style.
• An ability to think on your feet and offer practical solutions.
• Organised and reliable approach, with a knack for juggling multiple tasks and deadlines.
• Driver's Licence is essential for this position as travel is a requirement of the role.

(You’ll also need an NDIS Worker Screening Check and Orientation Module Certificate – but don’t worry, we’ll help guide you through this.)
 
Bonus points for

•    Experience in a customer service, retail, hospitality or employment support setting.
•    Proficiency in Microsoft Office and similar systems.

Why you’ll love working at genU and Matchworks

At genU, our differences make us stronger. We celebrate all kinds of diversity and the unique perspectives each of us brings.

We’re committed to creating a welcoming, safe, and respectful space where everyone feels valued and can thrive.

You’ll also get

•    Salary packaging - up to $15,900 tax-free plus meal/entertainment benefits
•    Purchased leave options - the ability to buy additional annual leave to support work-life balance and flexibility.
•    Extra leave – 13 days of personal leave and 10 wellbeing days per year.
•    Discounts - savings at 450+ retailers including Coles, Woolworths & JB Hi-Fi
•    University Study Discount - Enjoy a 25% fee reduction for undergraduate and postgraduate courses at Torrens University.
•    Wellbeing support - 24/7 access to a holistic employee assistance program
•    Referral bonus - bring great people with you and be rewarded

Ready to make a difference? Click apply to complete your application.

Don’t wait to apply! We are reviewing applications as they come in.

You can view the full position description on the genU careers page HERE. 

We are committed to ensuring an accessible recruitment experience. If you need any adjustments or have specific accessibility requirements at any stage of the process, please contact Jason Jardine at jason.jardine@matchworks.com.au