Individual Support Services Organiser

Job No: 1766

Location: Geelong

Employment Status: Full time – fixed term until 1st August 2025

Classification: From $37.35 per hour Level 3 – Social, Community, Home Care and Disability Services Industry Award 2010

Here at genU we're a group of passionate, driven people who want everyone’s lives to be happier and healthier, especially people with disabilities, the ageing and those experiencing disadvantage. We operate solely for community benefit and invest back into the same communities in which our services are delivered.  

 genU welcomes diversity, including diversity of race, culture, spirituality, gender, age, identity, ability, and sexuality. We are committed to providing a welcoming, innovative, safe, empowering, and respectful environment for all and living these values each and every day.   

Hey You! 

In this exciting new opportunity as an Individual Support Services Organiser, you will be the first point of contact for rostering and enquiries for clients and support workers for the provision of individualised services in and around Geelong.

• You will be facilitating the provision of home supports to clients by working with the client and the Senior Individual Support Services Officer to identify and establish a care team; schedule shift times; respond to daily communication from clients and staff and update/make changes to rosters. 
• Have performance feedback conversations with frontline staff.
• Assisting with the development of individual support plans, risk assessments and other admin tasks as required.

Requirements: 

• Experience/exposure in rostering procedures and carelink rostering systems;  
• Ability to work in a fast passed environment and prioritise tasks effectively; 
• Ability to implement person centred approaches to service delivery;  
• Well-developed computer skills with an emphasis on Microsoft Office products; including Word, Teams and Excel, and Internet and email applications. 
• Administrational experience;
• Excellent phone manner.

Ideally you will hold, or be able to obtain the following: 

• Certificate III in Disability/Aged Services or experience in the field of human services or equivalent; 

• Current NDIS Worker Screening Clearance;
• Current Working with Children’s Check;
• NDIS Worker Orientation Module Certificate;
• Current and Valid Australian Driver’s license

For You! 

Here at genU we're a group of passionate, driven people who want everyone’s lives to be happier and healthier, especially people with disabilities, the ageing and those experiencing disadvantage. We operate solely for community benefit and invest back into the same communities in which our services are delivered. 

genu staff have access to a range of benefits, including but not limited to the following: 

• Commitment to Staff Health & Wellbeing: 24/7 access to an innovative, holistic employee assistance program that supports your emotional, mental, financial, and physical health.  
• Increase your Take Home Pay: Salary package up to $15,900 per annum each FBT year plus further meals and entertainment benefits. 
• Employee Discount Program: save money with employee discounts and savings at over 450 of Australia’s most loved retailers and service providers including Coles, Woolworths & JB HI-FI.  
• Study Scholarship: all genU employees are eligible for a 25% scholarship towards undergraduate and postgraduate courses at Torrens University. 
• Employee Referral Program: refer someone to work at genU and receive a generous cash bonus once that person completes their 6-month qualifying period. 

Ready to Make a Difference?

At genU, we are committed to supporting adjustments throughout the recruitment and selection process, as well as during employment. We actively support and encourage people with disability to apply to genU (including alternate formats of application forms). To discuss adjustment requirements or for a copy of the position description quoting title and job number, please contact Ryan - recruitment@genu.org.au

Be part of a team that believes in empowering individuals and building a positive community impact. For further details about this role please feel free to reach out to Mel Macmillan on  0439 489 689 or mel.macmillan@genu.org.au

If you’re ready to make a difference and grow with us, apply now!

Recruitment will close once a successful candidate has been selected.