Individual Support Services Organiser

Job number: 1845
Location: Warrnambool
Employment status: Full time – Ongoing
Classification: From $37.35 per hour, Level 3 – Social, Community, Home Care and Disability Services Industry Award 2010
Work schedule: Monday - Friday 9am - 5.06pm (flexible work arrangements can be discussed after completion of a successful probationary period).

About genU

At genU, we are a group of passionate, driven individuals dedicated to making lives happier and healthier, especially for people with disabilities, the ageing, and those experiencing disadvantage. As a not-for-profit organization, we invest directly back into the communities we serve.
We welcome diversity in race, culture, spirituality, gender, age, identity, ability, and sexuality. Our commitment is to foster a welcoming, innovative, safe, empowering, and respectful environment where these values are upheld every day.

Join our team!

In this exciting new opportunity as an Individual Support Services Organiser, you will be the first point of contact for rostering and enquiries for clients and support workers for the provision of individualised services in and around Warrnambool. We presently work with a wide range of different clients with their own unique requirements, so if you have had experience as an administrator with any of the following funding streams: NDIS, Aged Care, Home Care, Department of Veterans Affairs and Transport Accident Commission packages, this role is for you.

Key responsibilities

As an Individual Support Services Organiser, you will be responsible for, but not limited to:

• Assisting with developing support plans, risk assessments, and rostering.
• Frequent interaction with clients, families, and support staff, with a specific client caseload and managing a high volume of calls daily.
• Managing and overseeing a caseload of multiple funding streams, including NDIS, TAC, Home Care Packages, CHSP, and DVA, each requiring different services such as personal care, domestic support, community access, sleepovers, and respite care.
• Providing performance feedback with guidance from the team leader to staff.

About you

We are looking for caring and empathetic individuals who:

• Have strong interpersonal and communication skills, with sensitivity to client needs.
• Enjoy helping others achieve their goals and personal growth.
• Are well-organised and can maintain and update client and staff documentation efficiently.
• Have knowledge and skills in support plans and risk assessments.
• Have experience supporting clients with diverse needs and behaviours.
• Have experience/exposure in rostering procedures and carelink rostering systems.

Employee benefits

genU offers a range of benefits, including:

• Health & Wellbeing Support: 24/7 access to a holistic employee assistance program.
• Salary Packaging: Non-for-profit salary packaging up to $15,900 per annum, plus additional meals and entertainment benefits.
• Discount Program: Save at over 450 retailers, including Coles, Woolworths & JB HI-FI.
• Study Scholarship: 25% scholarship for undergraduate and postgraduate courses at Torrens University.
• Employee Referral Program: Earn a generous cash bonus for referring successful candidates.
• Investment in You: In addition to a comprehensive induction program and ongoing professional development, genU is committed to providing opportunities for career progression. You will have access to a range of accredited training modules, staff mentoring programs, and our internal jobs board.

Requirements:

• Certificate III in Disability/Aged Services or experience in the field of human services or equivalent.
• Current NDIS Worker Screening Clearance.
• Current Working with Children’s Check.
• NDIS Worker Orientation Module Certificate.
• Current and Valid Australian Driver’s License.
• First Aid and CPR – within 12 months.

Ready to make a difference?

We are committed to supporting individuals throughout the recruitment and selection process, ensuring accessibility for all applicants. If you require adjustments or an alternate application format, please contact Ryan at recruitment@genu.org.au (quoting the job title and number).

For further details, reach out to Babita Gaire at 0409 440 427 or Babita.gaire@genu.org.au

If you’re ready to make an impact and grow with us, apply now!
Note: Recruitment will close once a successful candidate has been selected. Current genU staff should apply via the staff intranet.