Learning Experience Manager

• Job number: 2237
• Location: Flemington VIC, Geelong VIC, East Victoria Park WA (can be located at any of these locations) 
• Employment Status: Full Time Permanent - Hybrid WFO/WFH
• Classification: Common Law Contract ($86,000 - $95,000 base + super + salary packaging options)

About the Role

Are you passionate about transforming education into a truly empowering experience? As our Learner Experience Manager, you’ll be at the heart of shaping how our students connect, grow, and succeed.

In this pivotal role, you’ll lead cross-functional teams across Industry Partnerships, Learner Support, and Communications, working hand-in-hand with our Learning Design Manager to deliver a seamless, engaging, and impactful learner journey—from first contact to course completion and beyond.

You’ll be the driving force behind:

• Elevating student engagement through tailored support, inclusive communication strategies, and meaningful industry connections.
• Strengthening practical learning by overseeing placements and engaging with and seeking feedback from key industry stakeholders
• Championing learner-centred design, ensuring every touchpoint reflects our commitment to quality, accessibility, and continuous improvement.

This is a hands-on leadership role where you’ll coach and support your team, foster innovation, and embed a culture of continuous improvement. You’ll also play a strategic role in aligning learner experience initiatives with organisational goals—ensuring our training programs not only run smoothly but deliver measurable and positive impact.

Key Responsibilities

• Lead and support a high-performing, motivated team, providing coaching and guidance.
• Drive learner engagement, support, and retention across all regions.
• Oversee practical placements and manage industry partnerships to ensure quality, compliance, and relevance.
• Support internal and student communications, keeping information clear, timely, and aligned to our values.
• Work with teams to implement strategic initiatives, boost performance, and continually improve the learner experience.
• Help develop and deliver learner experience strategies, including surveys, feedback initiatives, and forums to drive improvements.

What You'll Bring

• Previous management experience in an RTO or similar environment with a solid understanding of compliance in the VET sector.
• Experience leading and motivating a diverse, high-performing team.
• Flexible, adaptable, and able to thrive in a fast-changing environment.
• Strong people skills — nurturing and supportive, yet confident in providing direction and driving results.
• Skilled at building positive relationships with internal teams and external partners, especially in VET, community services, aged care, and disability sectors.
• Comfortable working with data — collecting, analysing, and using it to make smart decisions.
• Certificate IV in Training and Assessment (TAE) is a bonus.

Why Join Us?

genU staff have access to a range of benefits, including but not limited to the following:

• Commitment to Staff Health & Wellbeing: 24/7 access to an innovative, holistic employee assistance program that supports your emotional, mental, financial, and physical health.
• Increase your Take Home Pay: Non-for-Profit Salary package up to $15,900 per annum each FBT year plus further meals and entertainment benefits.
• Employee Discount Program: save money with employee discounts and savings at over 450 of Australia’s most loved retailers and service providers including Coles, Woolworths & JB HI-FI. 
• Discount Study Scholarship: all genU employees are eligible for a 25% scholarship towards undergraduate and postgraduate courses at Torrens University. 
• Employee Referral Program: refer someone to work at genU and receive a generous bonus once that person completes their 6-month qualifying period.
• Increased Leave Benefit: 15 personal leave days per annum and the option to purchase up to 4 weeks paid additional leave!

You will need the following or be willing to get:

• NDIS Screening Workers Check
• NDIS Worker Orientation Module Certificate of Completion

Ready to make a difference?

We are committed to supporting individuals throughout the recruitment and selection process, ensuring accessibility for all applicants. If you require adjustments or an alternate application format, please contact Amy Stewart at recruitment@genu.org.au (quoting the job title and number). 

For further details about the role, reach out to Anna Maree Alfirenko at annamaree.alfirenko@genu.org.au 

Note: Current genU staff should apply via the staff intranet.