Lotteries Administrator

Location: Perth, Western Australia or Melbourne/Geelong, Victoria     
Salary: 64 to 69k + super + salary packaging

Employment status: 6 month fixed term contract - Full Time – Hybrid
Job number: 3463

Hey you!

genU is looking for a reliable and customer-focused Lotteries Administrator to help keep our lotteries and fundraising campaigns running smoothly. In this rewarding role, you’ll combine strong administration, responsive customer service and careful attention to detail to create a positive experience for customers and stakeholders.

This is a six-month fixed-term opportunity with the potential for extension or future employment opportunities.

At genU, we’re a profit-for-purpose organisation, reinvesting our success back into programs to create real social impact. From disability and aged care support to community-focused initiatives, we’re here to help people live their best lives.

We're open to flexible hours with hybrid arrangements – because great people thrive in different ways.

What you’ll do

As a Lotteries Administrator in our Lotteries team you’ll:

• Support the delivery of lottery and fundraising campaigns, including eDM and SMS communications, social media monitoring and campaign content.
• Respond to customer enquiries by phone, email and social media in a timely, helpful and professional way.
• Maintain accurate records, databases and reporting, and complete forms and administrative processes efficiently.
• Coordinate lottery prize draws, prize distribution and supplier relationships while supporting compliance requirements.

What you’ll bring

• An administration qualification or equivalent experience, including at least two years in an administration role.
• Customer service experience and strong written, verbal and interpersonal communication skills.
• Excellent organisation and time-management skills, with the ability to manage competing priorities and meet deadlines.
• Exceptional attention to detail and a commitment to accurate, efficient and high-quality work.
• Good working knowledge of Microsoft Office and business systems, plus confidence using social media platforms.

(You’ll also need an NDIS Worker Screening Check and Orientation Module Certificate – but don’t worry, we’ll help guide you through this.)

Bonus points for

• Experience working in a regulated or compliance-focused environment.
• Experience in lotteries, fundraising or the not-for-profit sector, or basic Photoshop skills

Why you’ll love working at genU

At genU, we’re committed to creating a welcoming, safe, and respectful space where everyone is empowered to play their part in the important work that we do. 

We welcome diversity in all its forms including disability, culture, gender, age, sexuality and religion and celebrate the unique perspectives and experience each of us brings.

You’ll also get

• Flexibility - full time, part time, or job share plus hybrid working
• Salary packaging - up to $15,900 tax-free plus meal/entertainment benefits
• Purchased leave options - the ability to buy additional annual leave to support work-life balance and flexibility.
• Discounts - savings at 450+ retailers including Coles, Woolworths & JB Hi-Fi
• University Study Discount - Enjoy a 25% fee reduction for undergraduate and postgraduate courses at Torrens University.
• Wellbeing support - 24/7 access to a holistic employee assistance program
• Referral bonus - bring great people with you and be rewarded
• 15 days personal leave – 5 days extra to National Employment Standards*

Ready to make a difference? Click apply to complete your application.

Don’t wait to apply! We are reviewing applications as they come in.

You can view the full position description on the genU careers page HERE. (Only from our careers page.)

We are committed to ensuring an accessible recruitment experience. If you need any adjustments or have specific accessibility requirements at any stage of the process, please contact our team at talent@genu.org.au or 03 5249 6119