NDIS Billing & Claims Officer

Location: Gulidjan Land – Geelong  (Office Based at Support Hub) 
Salary: SCHCADS EBA  Level 3 starting at $38.65 ph+ Superannuation + NFP salary packaging benefits 
Employment status: Full Time, Contract End date June 30th 2026 
Job number: 2371 

Hey you!
genU is looking for a detail-oriented and solutions-driven NDIS Billing & Claims Officer – Client Funding 
This is a contract role where you’ll play a key part in resolving historic claiming issues, tackling a backlog of rejected NDIS claims, and helping improve the speed and accuracy of current funding processes. Your strong analytical skills and collaborative approach will support our service teams to focus on delivering great outcomes for our clients.

At genU, we’re a profit-for-purpose organisation, reinvesting our success back into programs to create real social impact. From disability and aged care support to community-focused initiatives, we’re here to help people live their best lives.

What you’ll do
As a NDIS Billing & Claims Officer in our Client Funding team you’ll:
•    Analyse and resolve high volumes of NDIS and other funding claim issues, ensuring accurate and compliant outcomes
•    Collaborate with internal teams and external stakeholders to resolve funding queries
•    Prepare reconciliations of claiming transactions and customer data to support error resolution
•    Identify process improvement opportunities and escalate to the National Manager – Client Funding

What you’ll bring
•    Strong analytical skills and the ability to interpret funding data to solve moderately complex problems
•    Exceptional attention to detail, ensuring accuracy in compliance and documentation
•    Advanced proficiency in CRM systems (Carelink, Lumary) and Microsoft applications (SharePoint, Teams, Word, Excel, PowerPoint, Outlook)
•    Excellent communication and interpersonal skills, with the ability to explain technical funding concepts to diverse audiences
•    Demonstrated ability to collaborate effectively across teams and foster positive working relationships
(You’ll also need an NDIS Worker Screening Check and Orientation Module Certificate – but don’t worry, we’ll help guide you through this.)

Bonus points for
•    Experience in disability and/or aged care services
•    Demonstrated knowledge of disability or aged care funding administration

Why you’ll love working at genU 
At genU, our differences make us stronger. We celebrate all kinds of diversity and the unique perspectives each of us brings. 
 

We’re committed to creating a welcoming, safe, and respectful space where everyone feels valued and can thrive. 

•    Salary packaging – up to $15,900 tax-free plus meal/entertainment benefits 
•    Free Onsite Parking – private and secure carpark 
•    Purchased leave options – the ability to buy additional annual leave to support work-life balance and flexibility

•    Discounts – savings at 450+ retailers including Coles, Woolworths & JB Hi-Fi 
•    University Study Discount - Enjoy a 25% fee reduction for undergraduate and postgraduate courses at Torrens University
•    Wellbeing support – 24/7 access to a holistic employee assistance program 
•    Referral bonus – bring great people with you and be rewarded 

Ready to make a difference? Click apply to complete your application. 
Don’t wait to apply! We are reviewing applications as they come in. 

You can view the full position description on the genU careers page HERE

We are committed to ensuring an accessible recruitment experience. If you need any adjustments or have specific accessibility requirements at any stage of the process, please contact our team recruitment@genu.org.au