Operations Manager

Job No: 1758

Location:  Northcote, Victoria (servicing Melbourne Metro & Bayside areas)

Employment Status: Full-Time, Fixed term - 7 months

Classification: From $53.84 per hour (Victorian Disability Services (NGO) Agreement 2019.

Here at genU we're a group of passionate, driven people who want everyone’s lives to be happier and healthier, especially people with disabilities, the ageing and those experiencing disadvantage. We operate solely for community benefit and invest back into the same communities in which our services are delivered.  

 genU welcomes diversity, including diversity of race, culture, spirituality, gender, age, identity, ability, and sexuality. We are committed to providing a welcoming, innovative, safe, empowering, and respectful environment for all and living these values each and every day.   

Hey You

Reporting to the Regional Manager within our Community division, the Operations Manager will shape and implement strategic opportunities and partnerships to ensure a high-quality individualised support service through the Melbourne Metro and Bayside regions. This role will oversee our Participate, CHSP and ISS programs, and provide leadership that reinforces our continuous commitment to genU values.

As the Operations Manager your main responsibilities in this role will be but not limited to:

• Provide leadership direction and assistance to team members
• Build strong network across the business: Develop and maintain partnerships with internal and external stakeholders to achieve key objectives within the scope of the role
• Quality assurance: Ensuring ongoing compliance to NDIS practice standards
• Monitor service delivery standards assessing the quality of client service outcomes, potential risks, and complaints management
• Support setting targets and budgets for the team and monitor, report on tracking against targets monthly

About You

To be successful in this role you will have:

• Leadership experience – ideally managing large teams at varying position levels
• Analytical skills along with a positive attitude and the ability to problem solve
• Comprehensive knowledge of delivering services to people living with a disability, older Victorians and people living with mental health issues
• Finance management – aligning budget expenditure to approved budgets
• An understanding of client care plans ensuring effective communications on care needs and support requirements

You will also need the following:

• Tertiary qualifications in disability or related field, or Certificate IV with substantial experience;
• Current NDIS Worker Screening Check or willingness to obtain;
• Current NDIS Worker Orientation Module certificate or willingness to obtain;
• Current Working with Children’s Check or willingness to obtain;
• Current and Valid Drivers License;
• Current First and CPR training

Desirable but not required experience with systems:

• Carelink or similar rostering systems
• SAP Success Factors (Recruitment and Staff Management)
• Elumina

For You?

genU staff have access to a range of benefits, including but not limited to the following:

• Investment in You: in addition to a comprehensive induction program & ongoing professional development, genU is committed to providing opportunities for career progression. You will have access to a range of accredited training modules, staff mentoring programs and our internal jobs board. 
• Commitment to Staff Health & Wellbeing: 24/7 access to an innovative, holistic employee assistance program that supports your emotional, mental, financial, and physical health.
• Increase your Take Home Pay: Salary package up to $15,900 per annum each FBT year plus further meals and entertainment benefits.
• Employee Discount Program: save money with employee discounts and savings at over 450 of Australia’s most loved retailers and service providers including; Coles, Woolworths & JB HI-FI.
• Study Scholarship: all genU employees are eligible for a 25% scholarship towards undergraduate and postgraduate courses at Torrens University.
• Employee Referral Program: refer someone to work at genU and receive a generous cash bonus once that person completes their 6-month qualifying period!

 Ready to Make a Difference?

At genU, we are committed to supporting adjustments throughout the recruitment and selection process, as well as during employment. We actively support and encourage people with disability to apply to genU (including alternate formats of application forms). To discuss adjustment requirements or for a copy of the position description quoting title and job number, please contact Ryan - recruitment@genu.org.au

Be part of a team that believes in empowering individuals and building a positive community impact. For further details about this role please feel free to reach out to Rikky Baird on 0429 547 932 or Rikky.baird@genu.org.au

If you’re ready to make a difference and grow with us, apply now!

Recruitment will close once a successful candidate has been selected.