Outreach Case Manager

Location: Wadawurrung Country – Geelong, VIC
Salary: SCHADS Level 4 + Superannuation + NFP Salary Packaging Benefits
Employment status: Full Time , Fix Term Maternity Leave Cover (6 months) – Flexible work arrangements considered
Job number: 3318

Hey you!

genU is looking for a compassionate and proactive Outreach Case Manager to join our Pathways team. In this rewarding community-based role, you'll support people experiencing homelessness, housing insecurity, and vulnerability to access the services, resources and support they need to improve their wellbeing and achieve their goals.

We're open to flexible hours, part-time, or job share arrangements – because great people thrive in different ways.

What you'll do

As an Outreach Case Manager in our Pathways team, you'll:

• Support people experiencing homelessness, at risk of homelessness, and vulnerable Victorians living in Supported Residential Services (SRS).
• Develop, implement and review person-centred care plans that reflect individual goals, needs and preferences.
• Build strong partnerships with housing providers, health and mental health services, My Aged Care, and community organisations to coordinate supports.
• Advocate for clients, monitor outcomes, maintain accurate records and help people navigate complex service systems.

What you'll bring

• Qualifications in Social Work, Welfare, Human Services, Psychology, Disability, Community Services or a related field (or equivalent industry experience).
• Demonstrated knowledge of homelessness, trauma-informed practice and supporting vulnerable people in the community.
• Strong communication, assessment and relationship-building skills with the ability to engage effectively with diverse stakeholders.
• Excellent organisational skills with the ability to manage competing priorities and maintain accurate client records.
• Current Driver's Licence, access to a reliable vehicle and comprehensive insurance.

You'll also need an NDIS Worker Screening Check and Orientation Module Certificate – but don't worry, we'll help guide you through this.

Bonus points for

• Experience working within community services, aged care, housing or case management programs.
• Knowledge of Carelink Plus, My Aged Care, funding programs or other community service systems.

Why you'll love working at genU

At genU, our differences make us stronger. We celebrate all kinds of diversity and the unique perspectives each of us brings.

We're committed to creating a welcoming, safe, and respectful space where everyone feels valued and can thrive.

You'll also get:

• Salary packaging – up to $15,900 tax-free plus meal and entertainment benefits.
• Purchased leave options – buy additional annual leave to support flexibility and work-life balance.
• Retail discounts – savings at 450+ retailers including Coles, Woolworths and JB Hi-Fi.
• University study discounts – enjoy a 25% fee reduction on undergraduate and postgraduate courses through Torrens University.
• Wellbeing support – 24/7 access to a holistic Employee Assistance Program.
• Referral bonus – bring great people with you and be rewarded.
• Career development opportunities – ongoing learning, supervision and professional growth.
• Meaningful work – make a genuine difference in the lives of people experiencing vulnerability and disadvantage.

Ready to make a difference?

Click apply to complete your application.

Don't wait to apply! We are reviewing applications as they come in.

You can view the full position description on the genU careers page HERE.

We are committed to ensuring an accessible recruitment experience. If you need any adjustments or have specific accessibility requirements at any stage of the process, please contact our team at recruitment@genu.org.au or 03 5249 6119.