Practice Coach

Location: Perth 

Salary: From $43 P/H + Superannuation + NFP salary packaging benefits

Employment status: Flexi Part Time, permanent

Job number: 2749

Hey you!

We’re on the lookout for an experienced and values-driven Practice Coach to support the delivery of high-quality, contemporary, and person-centred supports across our services. The Quality and Practice team plays a critical role in ensuring client voice, safety, dignity, and human rights are central to everything we do.

This position would suit a person who has experience training support staff and/or is very experienced in the delivery of face-to-face client services in the disability or aged care sector in person centred support principles. It involves the exciting challenge of supporting leaders to lead their teams in best practice. We are seeking a self-starter, with a WA focus, who intends to influence the work practice of support workers across the three states for a national consistent approach.

In this role, you’ll work closely with operational teams and key business functions to strengthen systems, processes, and organisational culture that enable clients to make informed decisions about their own supports. You’ll support services to align with sector requirements across NDIS and Aged Care, while embedding best practice approaches that promote autonomy, safeguarding, and quality outcomes.

You’ll contribute to continuous improvement by supporting compliance activities, audits, feedback systems, and capacity building initiatives that enhance service delivery. A strong focus on risk management, advocacy, and human rights will underpin your work, ensuring people we support receive safe, respectful, and empowering supports.

As a Practice Coach, you’ll provide coaching and mentoring to frontline leaders across a range of service delivery settings, supporting the implementation of best practice principles, person-centred support, and the organisation’s practice framework, including elements of active support. You’ll operate within a train-the-trainer model, building the capability of frontline leaders to confidently embed quality practice within their teams.

If you’re passionate about quality, safeguarding, and supporting leaders to deliver respectful, rights-based supports that truly reflect client choice and voice, we’d love to hear from you.

At genU, we’re a profit-for-purpose organisation, reinvesting our success back into programs to create real social impact. From disability and aged care support to community-focused initiatives, we’re here to help people live their best lives.
 

What you’ll do

As a Practice Coach, you’ll:

• Provide technical expertise in the development, delivery, and evaluation of training programs focused on practice leadership, active support, and other evidence-based approaches.
• Support leaders to plan, coordinate, and deliver complex programs, including identifying outcomes, resolving implementation barriers, and supporting data collection and reporting.
• Contribute to the development of outcome measures and assist with data gathering to inform continuous improvement and business-wide decision making.
• Support the delivery of the organisation’s practice framework through training, resource development, and practical guidance to operational teams.
• Work collaboratively with service delivery teams to promote and embed best practice approaches that achieve positive, person-centred outcomes for clients.
• Provide training, on-the-job coaching, mentoring, and consultation to frontline leaders to strengthen practice capability, including active support and person-centred planning.
• Build strong, collaborative relationships with key stakeholders, including clients, families, operational teams, and internal and external experts, to support the delivery of high-quality services.
   

What you’ll bring

• Experience in leadership roles in disability services.
• Understanding of disability services and aged care legislation, standards, and regulatory frameworks (e.g.,NDIS, Aged Care Quality Standards).
• Experience in implementing evidence based practice with frontline leaders through training and consultation.
• Proven experience in driving uality improvement initiatives at the operation level that enhance care outcomes for service delivery, with demonstrated change management experience on complex environments. 

(You’ll also need an NDIS Worker Screening Check and Orientation Module Certificate – but don’t worry, we’ll help guide you through this.)

Why you’ll love working at genU

At genU, our differences make us stronger. We celebrate all kinds of diversity and the unique perspectives each of us brings. We’re committed to creating a welcoming, safe, and respectful space where everyone feels valued and can thrive.

You’ll also get

• Salary packaging - up to $15,900 tax-free plus meal/entertainment benefits
• Discounts - savings at 450+ retailers including Coles, Woolworths & JB Hi-Fi
• University Study Discount - Enjoy a 25% fee reduction for undergraduate and postgraduate courses at Torrens University.
• Wellbeing support - 24/7 access to a holistic employee assistance program
• Referral bonus - bring great people with you and be rewarded

Ready to make a difference? Click apply to complete your application.

Don’t wait to apply! We are reviewing applications as they come in.

Just a heads up: our Talent Acquisition team will be running on skeleton staff between 24 December and 5 January. We’ll start reviewing applications when we’re back in the new year. 

You can view the full position description on the genU careers page  HERE (only available from our careers page).

We are committed to ensuring an accessible recruitment experience. If you need any adjustments or have specific accessibility requirements at any stage of the process, please contact our team at recruitment@genu.org.au