Quality & Safeguards Business Partner

Location: Borloo - Perth, Western Australia
Salary: $96,532 to $113,220 TRP + NFP salary packaging benefits 
Employment status: Full Time Permanent – Hybrid  
Job number: 2530

Hey you! 

genU is looking for a new Quality and Safeguards Business Partner who will be an enthusiastic team player. In this role you’ll tackle risks, incidents and complaints while guiding teams to deliver safe, high-quality support, making sure that everything’s up to standard along the way. 

At genU, we’re a profit-for-purpose organisation, reinvesting our success back into programs to create real social impact. From disability and aged care support to community-focused initiatives, we’re here to help people live their best lives.

We're open to flexible hours – because great people thrive in different ways.

What you’ll do 

• Keep things safe & compliant – Manage incidents, complaints and risks while making sure services meet all the right standards. 

• Be the go-to guide – Provide expert advice, support investigations, and work closely with ops teams and regulators to keep things running smoothly. 

• Drive quality improvement – Spot issues, analyse data, and coordinate teams through coaching, training, and smart fixes. 

What you’ll bring 

• Your unique skills and experience - We welcome candidates with transferable skills from aged care, disability services or other similar sectors. If you’ve got the smarts and passion, we’re keen to hear from you! 

• Problem-solving & judgement - You're cool under pressure, great at unpacking tricky situations, and know when (and how) to escalate. 

• People & data skills - You can turn data into action, coach teams with confidence, and communicate clearly with everyone from frontline staff to regulators. 

• Regulatory know-how - You’ve got a solid grasp of NDIS, Aged Care standards, and can navigate complex compliance and procedure. 

(You’ll also need an NDIS Worker Screening Check and Orientation Module Certificate – but don’t worry, we’ll help guide you through this.) 

Bonus points for 

• Risk Management experience or relevant qualifications in health services, disability services or aged care. 

Why you’ll love working at genU

At genU, our differences make us stronger. We celebrate all kinds of diversity and the unique perspectives each of us brings.

We’re committed to creating a welcoming, safe, and respectful space where everyone feels valued and can thrive.

You’ll also get

• Salary packaging - up to $15,900 tax-free plus meal/entertainment benefits
• Flexibility - full time, part time, or job share plus hybrid working
• Purchased leave options - the ability to buy additional annual leave to support work-life balance and flexibility.
• Discounts - savings at 450+ retailers including Coles, Woolworths & JB Hi-Fi
• University Study Discount - Enjoy a 25% fee reduction for undergraduate and postgraduate courses at Torrens University.
• Wellbeing support - 24/7 access to a holistic employee assistance program
• Referral bonus - bring great people with you and be rewarded

Ready to make a difference? Click apply to complete your application.

Don’t wait to apply! We are reviewing applications as they come in.

We are committed to ensuring an accessible recruitment experience. If you need any adjustments or have specific accessibility requirements at any stage of the process, please contact our team at recruitment@genu.org.au or 03 5249 6119