Quality Assurance & Audit Officer

Location: Can be located in WA, VIC, TAS.

Salary: $77,938 – $84,053 Base + Superannuation + NFP salary packaging benefits
Employment status: Full Time Permanent – Hybrid role based in one of our hubs  
Job number: 2848

Hey you!

genU is looking for an experienced Quality Assurance & Audit Officer to play a key role in improving service quality by conducting audits, assessing compliance, and identifying risks.

Working closely with staff and leadership, you’ll support quality assurance initiatives and recommend service improvements to ensure compliance with our NDIS Practice Standards and regulatory requirements.

At genU, we’re a profit-for-purpose organisation, reinvesting our success back into programs to create real social impact. From disability and aged care support to community-focused initiatives, we’re here to help people live their best lives.

We're open to flexible hours, or job share arrangements – because great people thrive in different ways.

What you’ll do

As a Quality Assurance & Audit Officer in our Quality & Practice team you’ll:

• Monitor and assess the organisation’s adherence to quality management standards, policies, and NDIS Practice Standards.
• Develop internal audit schedules and provide oversight over quality spot checks and peer internal audits.
• Review and analyse service delivery processes to ensure that quality assurance procedures are followed and recommend improvements.
• Provide training and guidance to staff on quality assurance standards, internal audit processes, compliance requirements, and risk management practices.
• Build strong working relationships with teams across the organization to ensure engagement and participation in the audit process.

• What you’ll bring
• Internal audit qualifications or relevant internal auditing experience including design and implementation of audit programs.
• Qualification health management, disability or aged care or equivalent experience.
• Sound knowledge in quality frameworks.
• Detailed knowledge of NDIS and/or Aged care practice standards.
• Excellent interpersonal skills, with the ability to manage complex issues in a sensitive and professional manner.

(You’ll also need an NDIS Worker Screening Check and Orientation Module Certificate – but don’t worry, we’ll help guide you through this.)

Bonus points for

• Experience in a similar role within Aged Care or Disability

Why you’ll love working at genU

At genU, we’re committed to creating a welcoming, safe, and respectful space where everyone is empowered to play their part in the important work that we do. 

We welcome diversity in all its forms including disability, culture, gender, age, sexuality and religion and celebrate the unique perspectives and experience each of us brings.

You’ll also get

• Flexibility - full time, part time, or job share plus hybrid working
• Salary packaging - up to $15,900 tax-free plus meal/entertainment benefits
• Purchased leave options - the ability to buy additional annual leave to support work-life balance and flexibility.
• Discounts - savings at 450+ retailers including Coles, Woolworths & JB Hi-Fi
• University Study Discount - Enjoy a 25% fee reduction for undergraduate and postgraduate courses at Torrens University.
• Wellbeing support - 24/7 access to a holistic employee assistance program
• Referral bonus - bring great people with you and be rewarded

Ready to make a difference? Click apply to complete your application.

Don’t wait to apply! We are reviewing applications as they come in.

We are committed to ensuring an accessible recruitment experience. If you need any adjustments or have specific accessibility requirements at any stage of the process, please contact our team at activ.recruitment@genU.org.au or 08 9387 0435