Quality and Systems Support Specialist

Location: Australia Wide
Salary:  $71,785 - $81,825 + Super + NFP Salary Packaging Benefits
Employment status: Permanent Full Time
Job number: 3345

Hey you!

MatchWorks is looking for a knowledgeable and experienced Quality and Systems Support Specialist to provide a structured and proactive approach to supporting systems, processes, and quality outcomes across our services,

ensuring the needs of people with disability, employers, labour markets, and service providers are effectively met.

As part of genU we’re a profit-for-purpose organisation. Our focus at MatchWorks is to remove barriers to employment and help job seekers to find meaningful work and support them to sustain employment and build careers.

We do this through programs and initiatives including our government-funded Inclusive Employment Australia (IEA) and Workforce Australia services.

What you’ll do

As a Quality and Systems Support Specialist you’ll:

• Provide specialised support across employment services systems, including troubleshooting issues and maintaining accurate, up-to-date databases
• Identify, map and enhance processes and procedures within quality systems to drive efficiency and continuous improvement
• Contribute to internal and external audits, supporting coordination of actions and follow-ups
• Support the performance and compliance of the employment services division through quality auditing, systems support and continuous improvement initiatives
• Manage system access and support for employment services platforms
• Maintain database integrity and resolve system issues
• Manage feedback and support incident resolution
• Deliver training via our learning management system
• Collaborate with internal teams to uphold quality standards

What you’ll bring

• Relevant Certificate or Qualification in Quality Auditing and/or demonstrated experience in an Auditing / Administration role
• Strong customer service background in human services
• Ability to work professionally in a complex environment
• High level organisational and time management skills
• Highly developed interpersonal and communication skills both verbal and written
• Proven administrative skills, including computer skills with an emphasis on Word, Excel, Internet search, email applications and databases such as Workforce Australia Online for Providers
• Understanding of compliance and contractual obligations associated with Department of Employment and Workplace Relations, and the Department of Social Services contracts

(You’ll also need an NDIS Worker Screening Check and Orientation Module Certificate – but don’t worry, we’ll help guide you through this.)

Bonus points for 

• Previous experience working within or familiarity with employment services systems
• Understanding of compliance and contractual obligations

Why you’ll love working at genU 

At genU, our differences make us stronger. We celebrate all kinds of diversity and the unique perspectives each of us brings. 

We’re committed to creating a welcoming, safe, and respectful space where everyone feels valued and can thrive.

You’ll also get 

•    Flexibility – hybrid working environment
•    Salary packaging – up to $15,900 tax-free plus meal/entertainment benefits 
•    Purchased leave options – the ability to buy additional annual leave to support work-life balance and flexibility. 
•    Discounts – savings at 450+ retailers including Coles, Woolworths & JB Hi-Fi 
•    Study scholarship – 25% off undergraduate and postgraduate courses at Torrens University 
•    Wellbeing support – 24/7 access to a holistic employee assistance program 
•    Referral bonus – bring great people with you and be rewarded 

Ready to make a difference? Click apply to complete your application.

Don’t wait to apply! We are reviewing applications as they come in.
You can view the full position description on the genU careers page HERE.
We are committed to ensuring an accessible recruitment experience. If you need any adjustments or have specific accessibility requirements at any stage of the process,

please contact our team at 03 5249 6119 or recruitment@genu.org.au