Receptionist

Location: Gulidjan Land – Geelong 
Salary: Social, Community, Home Care and Disability Services Award Starting at $34.58 per hour + Superannuation + NFP salary packaging benefits 
Employment status: Full Time Permanent – Part time may be considered

Hours of Work: 8.30am – 4:30pm Monday to Friday
Job number: 2432

Hey you! 

genU is looking for an confident and approachable Access & Enquiry Officer (Receptionist ) who brings a warm, professional presence to every interaction. You’ll be someone who communicates clearly, stays organised in a busy environment, and is committed to creating a positive, inclusive experience for all who connect with our services.

At genU, we’re a profit-for-purpose organisation, reinvesting our success back into programs to create real social impact. From disability and aged care support to community-focused initiatives, we’re here to help people live their best lives. 

We're open to part-time, or job share arrangements – because great people thrive in different ways. 

What you’ll do

As an Access & Enquiry Officer in our Client Services Team, you’ll:
• Be the first point of contact, responding to client and stakeholder enquiries with professionalism, warmth, and accurate information across phone, email, and in-person channels.
• Provide day-to-day administrative support, including mail distribution, data entry, document handling, and vehicle fleet coordination to keep things running smoothly.
• Handle financial transactions with care and accuracy, supporting cash handling, daily reconciliations, and banking procedures in line with compliance standards.
• Champion service quality and team culture, ensuring consistent, values-driven service delivery, while contributing to a safe, inclusive, and collaborative workplace.

What you’ll bring

• A Certificate in Administration, Business Studies, or equivalent experience in a similar customer service or reception-based role.
• Excellent communication skills – both written and verbal – and a natural ability to build rapport with a wide range of people.
• Strong time management, organisational skills, and attention to detail in a fast-paced environment.
• High level of computer literacy, including experience with Microsoft Office (especially Teams), and the ability to manage multiple inboxes and documentation accurately.
• A commitment to person-centred service, with empathy, professionalism, and the ability to support people of all abilities and backgrounds.

(You’ll also need a Working With Children Check, NDIS Worker Screening Check and Orientation Module Certificate – but don’t worry, we’ll help guide you through this.)

Bonus points for

• Experience working with people with disability or within the community services sector.
• Familiarity with CareLink, Lumary, or other CRM systems.
• An understanding of the NDIS and broader disability service landscape.

Why you’ll love working at genU 

At genU, our differences make us stronger. We celebrate all kinds of diversity and the unique perspectives each of us brings. 

We’re committed to creating a welcoming, safe, and respectful space where everyone feels valued and can thrive. 

You’ll also get

• Salary packaging - up to $15,900 tax-free plus meal/entertainment benefits.
• Extra Personal Leave – total 15 days personal leave per year.

• Purchased leave options - the ability to buy additional annual leave to support work-life balance and flexibility. 

• Discounts - savings at 450+ retailers including Coles, Woolworths & JB Hi-Fi.

• University Study Discount - Enjoy a 25% fee reduction for undergraduate and postgraduate courses at Torrens University. 

• Wellbeing support - 24/7 access to a holistic employee assistance program.

• Referral bonus - bring great people with you and be rewarded.

Ready to make a difference? Click apply to complete your application. 

Don’t wait to apply! We are reviewing applications as they come in. 

You can view the full position description on the genU careers page HERE

We are committed to ensuring an accessible recruitment experience. If you need any adjustments or have specific accessibility requirements at any stage of the process, please contact our hiring manager at karlee.mullenger@genu.org.au or 0439 766 912

Please note, we do not accept agency submissions, we've got this one covered!