Senior Coordinator - Access, Enquiry & Operations Support

Location: Geelong, Wadawurrung Country

Salary: $76,372 - $81,905  + Superannuation + NFP salary packaging benefits
Employment status: Full Time Permanent
Job Number: 3008

Hey you! 

genU is seeking a highly skilled administrative professional for the Senior Coordinator within our Access, Enquiry & Operations Support Team to play a pivotal role in delivering high-quality front-of-house and operational support services. In this hands-on position, you’ll manage complex enquiries, coordinate key administrative functions, and ensure services run smoothly and consistently in line with genU’s values. 

At genU, we’re a profit-for-purpose organisation, reinvesting our success back into programs to create real social impact. From disability and aged care support to community-focused initiatives, we’re here to help people live their best lives. 

What you’ll do: 

• Coordinate front-of-house and enquiry services across sites, acting as the escalation point for complex issues while supporting workflow efficiency and client satisfaction. 
• Provide operational and administrative oversight including office coordination, fleet, procurement and compliance processes, maintaining accurate records and supporting continuous improvement initiatives. 
• Support people and partnerships by mentoring team members, contributing to training, collaborating with stakeholders, and promoting a safe, positive workplace culture. 

What you’ll bring

• Relevant qualification in Administration/Business or equivalent industry experience. 
• Strong communication, interpersonal and customer service skills, with the ability to engage diverse stakeholders. 
• Excellent organisation, time management and attention to detail, including document and compliance management. 
• Proficiency in Microsoft Office (including Teams) and experience managing multiple inboxes and administrative workflows. 

(You’ll also need an NDIS Worker Screening Check and Orientation Module Certificate – but don’t worry, we’ll help guide you through this.)  

Bonus points for

• Experience working with and communication with diverse range of people and with people with disability.  
• CareLink or Lumary experience.  
• Experience using a CRM system. 

Why you’ll love working at genU  

At genU, our differences make us stronger. We celebrate all kinds of diversity and the unique perspectives each of us brings.  

We’re committed to creating a welcoming, safe, and respectful space where everyone feels valued and can thrive.  

Flexibility - full time, part time, or job share plus hybrid working  

Salary packaging - up to $15,900 tax-free plus meal/entertainment benefits  

Purchased leave options - the ability to buy additional annual leave to support work-life balance and flexibility.  

Discounts - savings at 450+ retailers including Coles, Woolworths & JB Hi-Fi  

University Study Discount - Enjoy a 25% fee reduction for undergraduate and postgraduate courses at Torrens University.  

Wellbeing support - 24/7 access to a holistic employee assistance program  

Referral bonus - bring great people with you and be rewarded  

Ready to make a difference? Click apply to complete your application.  

Don’t wait to apply! We are reviewing applications as they come in.  

You can view the full position description on the genU careers page HERE.  

We are committed to ensuring an accessible recruitment experience. If you need any adjustments or have specific accessibility requirements at any stage of the process, please contact our team at recruitment@genu.org.au