Service Delivery Leader

Location: Nipaluna – Hobart (Rosny Park Office)
Salary: $51.00 ph + Superannuation + NFP salary packaging benefits 
Employment status: Full Time Permanent 
Job number: 3091

Hey you! 

genU is looking for a proactive and client-centred Service Delivery Leader to lead and support a team of support workers, nurture a positive and inclusive team culture, and oversee the delivery of high-quality care and services to clients within the disability and ageing sectors.

At genU, we’re a profit-for-purpose organisation, reinvesting our success back into programs to create real social impact. From disability and aged care support to community-focused initiatives, we’re here to help people live their best lives. 
 
 

What you’ll do 

As a Service Delivery Leader in our Tasmania South team, you’ll: 
•    Manage the service delivery coordination of high-quality accommodation and support services, including day-to-day operations, resource allocation, task delegation and prioritisation across service areas.
•    Provide supportive leadership to a team of approximately 55 support workers, fostering a culture of safe, high-quality, person-centred care for our clients.
•    Partner with your team and key genU support staff to ensure all clients have compliant and up-to-date support plans in place, including individual, medical, behavioural, and other health-specific plans.
•    Participate in continuous improvement initiatives, identifying opportunities to enhance service delivery and client outcomes.
 

What you’ll bring 

•    Tertiary qualification in disability or related field, with substantial experience in the field and/or equivalent experience in a managerial role
•    2-3 years (minimum) experience in leading teams 
•    Strong stakeholder engagement and relationship management skills
•    High level of integrity, professionalism, and ethical judgement
•    Commitment to high-quality service delivery
 

(You’ll also need an NDIS Worker Screening Check and Orientation Module Certificate – but don’t worry, we’ll help guide you through this.) 
 

Bonus points for

• Current First Aid and CPR 
• Assist Clients with Medication 
• Infection Control
• Previous experience in a similar role, or a solid understanding of the regulations and standards relevant to the sector. 

Why you’ll love working at genU 

At genU, our differences make us stronger. We celebrate all kinds of diversity and the unique perspectives each of us brings. 
We’re committed to creating a welcoming, safe, and respectful space where everyone feels valued and can thrive. 

 
You’ll also get

•    Salary packaging – up to $15,900 tax-free plus meal/entertainment benefits 
•    Purchased leave options – the ability to buy additional annual leave to support work-life balance and flexibility. 
•    Discounts – savings at 450+ retailers including Coles, Woolworths & JB Hi-Fi 
•    Study scholarship – 25% off undergraduate and postgraduate courses at Torrens University 
•    Wellbeing support – 24/7 access to a holistic employee assistance program 
•    Referral bonus – bring great people with you and be rewarded 
 

Ready to make a difference? Click apply to complete your application. 
Don’t wait to apply! We are reviewing applications as they come in. 
You can view the full position description on the genU careers page HERE. 
We are committed to ensuring an accessible recruitment experience. If you need any adjustments or have specific accessibility requirements at any stage of the process, please contact our team at recruitment@genu.org.au