Service Delivery Leader

Location: Warrnambool

Brand: Disability & Ageing

Date Posted: 14 Apr 2026

Location: Gunditjmara – Warrnambool, Victoria
Salary: From $51.00 per hour, Level 5 - Victorian Disability Services (NGO) Agreement 2019
Employment Status: Full-time, ongoing
Job Number: 3161

Hey you!

We’re looking for a motivated and passionate Service Delivery Leader to oversee client-centred services, support a dedicated team, and drive positive outcomes in the disability and ageing sector. If you’re a strong leader who values quality care, teamwork, and continuous improvement – we’d love to hear from you!

At genU, we’re a profit-for-purpose organisation, reinvesting our success back into programs to create real social impact. From disability and aged care support to community-focused initiatives, we’re here to help people live their best lives.

We're open to flexible hours, part-time, or job share arrangements – because great people thrive in different ways.

What you’ll do

As a Service Delivery Leader in our Warrnambool team, you’ll:

Lead and support a team of support workers to deliver high-quality, client-centred services.
Oversee daily operations, ensuring services run smoothly and in line with regulatory standards.
Work closely with clients, families, and stakeholders to develop and implement tailored support plans.
Champion a positive team culture focused on continuous learning, respect, and empowerment.
Drive service improvements to enhance client outcomes and operational efficiency.

What you’ll bring

As a driven and passionate leader, you’ll bring:

Experience leading and supporting teams in the disability, ageing, or community services sector.
Strong knowledge of NDIS and/or aged care standards, with a commitment to quality and compliance.
Excellent communication and relationship-building skills with clients, families, and stakeholders.
A proactive approach to problem-solving and driving continuous improvement.
Relevant qualifications (minimum Cert IV in Disability or equivalent experience) and required checks.

Why you’ll love working at genU

At genU, our differences make us stronger. We celebrate all kinds of diversity and the unique perspectives each of us brings.

We’re committed to creating a welcoming, safe, and respectful space where everyone feels valued and can thrive.

You’ll also get

Flexibility - full time, part time, or job share plus hybrid working
Discounts - savings at 450+ retailers including Coles, Woolworths & JB Hi-Fi
University Study Discount - Enjoy a 25% fee reduction for undergraduate and postgraduate courses at Torrens University.
Purchased leave options - the ability to buy additional annual leave to support work-life balance and flexibility.
Wellbeing support - 24/7 access to a holistic employee assistance program
Salary packaging - up to $15,900 tax-free plus meal/entertainment benefits
University Study Discount - Enjoy a 25% fee reduction for undergraduate and postgraduate courses at Torrens University.

Ready to make a difference? Click apply to complete your application.

Don’t wait to apply! We are reviewing applications as they come in.

You can view the full position description on the genU careers page HERE.

We are committed to ensuring an accessible recruitment experience. If you need any adjustments or have specific accessibility requirements at any stage of the process, please contact our team at recruitment@genu.org.au or 03 5249 6119.

Note: Current genU staff should apply via the staff intranet.