Student Recruitment Officer

Location:  Bentley, Perth WA
Pay Range: genU Training Enterprise Agreement General Staff 

Not-for-Profit: Salary package up to $15,900 per annum each FBT year plus further meals and entertainment benefits up to $2,649 per annum

About genU Training:

genU Training is a leading Registered Training Organisation delivering valuable, job-ready, and nationally recognised qualifications and vocational short courses.

We pride ourselves on producing genuine results for students, ensuring their learning experiences lead to practical, measurable outcomes.

About the Role:

We are seeking a motivated and results-driven individual to join our team as a Customer Acquisition and Solutions Officer.

Based in Bentley – Perth you will work autonomously to nurture prospective students via telephone, while collaborating closely with our Victorian based team to achieve national growth and enrolment targets. This role requires 4 days of office-based work and 1 day of working from home (WFH) each week. You will provide high-quality customer service, drive conversion, and manage inbound enquiries, guiding prospective learners through course and career pathways, and supporting them through the application and enrolment process.

Key Responsibilities:

• Act as the first point of contact for prospective learners and answering telephone enquiries from referring organisations.
• Manage and respond to inbound lead generation, maximizing conversion to applications.
• Nurture leads and manage the recruitment pipeline to ensure progression and adherence to contact strategy
• Maintain and update CRM (Salesforce) and Student Management Systems (VETtrak).
• Achieve KPIs and micro-conversion targets while supporting the team’s performance.
• Collaborate with internal teams, including the Customer Acquisition and Solutions Team, and Training Coordinators, to meet service standards and team objectives.
• Utilise exceptional active listening skills and deliver solution-focused outcomes for all calls.

Essential:

• Previous experience working in roles that require a proactive approach to problem solving and an ability to influence others through strong communication and negotiation skills
• Exceptional communication skills, both verbal and written.
• Strong time management and organizational skills, with the ability to work under pressure.
• Self-motivated, detail-oriented, and committed to personal and professional development.
• Ability to work autonomously, managing your own workload while meeting team objectives.
• NDIS Screening Workers Check or willingness to obtain.
• NDIS Worker Orientation Module Certificate of Completion or willingness to obtain.

Desirable:

• Experience in a call centre environment or education
• Proficiency with CRM (Salesforce) systems.
• Proven track record of achieving and exceeding sales and customer service targets.

Why Join Us?

Join a forward-thinking organisation that values innovation, professional growth, and creating positive outcomes for students. Make a meaningful impact in vocational training by driving excellence in learning design and development.

genU staff enjoy a range of benefits, including:

• Employee Referral Program*: Refer someone to genU and receive a generous bonus after their 6-month qualifying period! New starter receives a referral bonus too
• Increased Take-Home Pay: Non-profit salary packaging up to $15,900 per annum each FBT year, plus additional meals and entertainment benefits.
• Employee Discount Program: Save with discounts at over 450 of Australia’s favorite retailers and service providers, including Coles, Woolworths, and JB HI-FI.
• Study Scholarship: Eligible for a 25% scholarship towards undergraduate and postgraduate courses at Torrens University.
• Commitment to Staff Health & Wellbeing: 24/7 access to an innovative, holistic employee assistance program supporting emotional, mental, financial, and physical health.

Be part of a team that believes in empowering individuals and building a positive community impact.

For further details about this role please feel free to reach out to Kirsty on kirsty.brown@genu.org.au

At genU, we are committed to supporting adjustments throughout the recruitment and selection process, as well as during employment.

We actively support and encourage people with disability to apply to genU (including alternate formats of application forms).  To discuss adjustment requirements or obtain a copy of the PD, please contact Katie -  recruitment@genu.org.au

We are reviewing applications and conducting screening as they come in, so don’t wait to apply! 

We reserve the right to close this advertisement early if the position is filled.