Support Services Coordinator

Job No: 1969

Employment Status: Full time, Ongoing 

Location: North Geelong, Victoria

Classification: From $37.35 per hour (Social Community, Home Care and Disability Services Industry Award 2010)

Shift Schedules: Monday – Friday

Here at genU we're a group of passionate, driven people who want everyone’s lives to be happier and healthier, especially people with disabilities, the ageing and those experiencing disadvantage. We operate solely for community benefit and invest back into the same communities in which our services are delivered.   

 genU welcomes diversity, including diversity of race, culture, spirituality, gender, age, identity, ability, and sexuality. We are committed to providing a welcoming, innovative, safe, empowering and respectful environment for all and living these values each and every day.   

Join our team!

Are you passionate about empowering people with disability to achieve their employment goals? We're looking for a motivated professional to deliver customised employment support, coordinate capacity-building activities, and guide individuals into meaningful work—whether supported or open employment. You'll collaborate with participants and their networks, stay on top of sector changes, and ensure person-centred planning that makes a real impact. If you're ready to make a difference and thrive in a dynamic, inclusive environment—apply now! 

Key Responsibilities

As a Support Services Coordinator, you will but not limited to:

• Use customised employment models of services delivery to support people with disabilities to work towards employment goals.
• Stay informed on current sector reforms and government regulations and requirements.
• Collaborate with supported employees, supervisors, managers and other key supports to develop, update and review individualised discovery and employment plans that align with goals and needs
• Maintain accurate documentation, including progress notes, and contribute to client planning and compliance requirements.

About You!

We are looking for passionate and empowering people. Our ideal Support Services Coordinator will:

• ·       Deliver person-centred, goal-driven employment support that empowers people with disability to thrive in supported or mainstream work environments.
• ·       Collaborate effectively with participants, families, employers, and support networks to create and maintain tailored employment plans.
• ·       Design and facilitate capacity-building activities that build skills, confidence, and pathways to open employment.
• ·       Stay up to date with sector reforms, funding requirements, and best practices to ensure high-quality, compliant service delivery.

For You!

genU staff have access to a range of benefits, including but not limited to the following:

• Commitment to Staff Health & Wellbeing: 24/7 access to an innovative, holistic employee assistance program that supports your emotional, mental, financial, and physical health.
• Increase your Take Home Pay: Non-for-Profit Salary package up to $15,900 per annum each FBT year plus further meals and entertainment benefits.
• Employee Discount Program: save money with employee discounts and savings at over 450 of Australia’s most loved retailers and service providers including Coles, Woolworths & JB HI-FI. 
• University Study Discount: Enjoy a 25% fee reduction for undergraduate and postgraduate courses at Torrens University.
• Employee Referral Program: refer someone to work at genU and receive a generous bonus once that person completes their 6-month qualifying period! 

You will need the following or be willing to complete:

• Certificate IV in Mental Health/Disability or equivalent;
• Current NDIS Worker Screening Check;
• NDIS Worker Orientation Module Certificate;
• Reliable Car with Driver’s License and Comprehensive Insurance.

Ready to Make a Difference?

We are committed to supporting individuals throughout the recruitment and selection process, ensuring accessibility for all applicants. If you require adjustments or an alternate application format, please contact Dylan at recruitment@genu.org.au (quoting the job title and number). 

For further details about the role, reach out to Mary Maqueda on 0448 898 711 or mary.maqueda@genu.org.ay

If you’re ready to make an impact and grow with us, apply now! 

Note: Current genU staff should apply via the staff intranet.