Volunteer Programs Administration Coordinator

Job Number: 1848
Location: Geelong
Employment Status: Full-time, ongoing
Work Schedule: Monday - Friday 9:00am - 5.06pm 

About genU

At genU, we are a group of passionate, driven individuals dedicated to making lives happier and healthier, particularly for people with disabilities, the elderly, and those facing disadvantage. As a not-for-profit organization, we reinvest directly into the communities we serve.

We value diversity in race, culture, spirituality, gender, age, identity, ability, and sexuality, and strive to foster a welcoming, innovative, safe, empowering, and respectful environment where these values are upheld daily.

Join our team!

Are you a passionate, proactive people person? genU is seeking a Volunteer Programs Administration Coordinator to join our longstanding, purpose-driven, and values-based organization and make a real difference in people's lives daily.

In this role, you will work collaboratively, providing administrative support to the Volunteer Program team, with a focus on customer service, volunteer experience, compliance, and continuous improvement.

Key responsibilities

As the Volunteer Programs Administration Coordinator, your responsibilities will include but are not limited to:

• Receiving service request changes from volunteers and aged care clients, and adjusting client service rosters for accuracy.
• Coordinating transport service requests for aged care clients.
• Maintaining and updating the volunteer database and records.
• Supporting volunteer recruitment, intake, training, and compliance.
• Assisting in event coordination.
• Completing financial accounts.
• Undertaking projects and other duties as directed.

About you

Our ideal Volunteer Programs Administrator is an excellent communicator, genuinely passionate about collaborating with people from all backgrounds and abilities. You will have a good understanding of volunteer engagement and a keen attention to detail. You will be able to work autonomously, meet tight deadlines, and maintain confidentiality at all times.

The ideal candidate will have:

• Proven experience and ability to handle administrative tasks.
• Excellent verbal and written communication skills for a positive customer experience with external community members, genU clients, volunteers, and staff.
• High attention to detail, including strong literacy and numeracy skills.
• Proven ability to develop rapport with both internal and external stakeholders.

Employee benefits

genU offers a range of benefits, including:

• Leave Entitlements: 20 days of annual leave and 15 days of personal leave (5 days above the industry standard).
• Health and Wellbeing Support: 24/7 access to a comprehensive employee assistance program.
• Salary Packaging: Non-profit salary packaging up to $15,900 per annum, with additional meals and entertainment benefits.
• Discount Shopping Programs: Save at over 450 retailers, including Coles, Woolworths, JB HI-FI, and Officeworks.
• Study Scholarship: 25% scholarship for undergraduate and postgraduate courses at Torrens University.
• Employee Referral Program: Earn a cash bonus for referring successful candidates.
• Professional Development: Access to ongoing professional development, career progression opportunities, accredited training modules, staff mentoring programs, and our internal jobs board.

Requirements

To be eligible, you must have or be willing to complete:

• Certificate IV in Business Administration and/or extensive experience in customer service or administrative coordination in a medium to large organisation.
• Current NDIS Worker Screening Check (or willingness to obtain).
• Current Working with Children Check (or willingness to obtain).
• Completion of the NDIS Worker Orientation Module.
• A current and valid Driver's License.

Ready to make a difference?

We are committed to supporting individuals throughout the recruitment and selection process, ensuring accessibility for all applicants. If you require adjustments or an alternative application format, please contact Ryan at recruitment@genu.org.au (quoting the job title and number).

For further details about the role, including a copy of the position description, please contact Angela Fortune at 0417 641 421 or angela.fortune@genu.org.au.

If you're ready to make an impact and grow with us, apply now!

Note: Recruitment will close once a successful candidate has been selected. Current genU staff should apply via the staff intranet.